DMS IT Field Manager

Role Description

We’re seeking a passionate and dedicated DMS IT Field Manager to join our team. In this role, you’ll lead multiple Dealer Management System (DMS) deployments, serving as the primary project management resource throughout the implementation lifecycle. This role is responsible for coordinating project planning, deployment readiness, stakeholder communication, training, risk management, and go-live activities to ensure successful implementation and customer satisfaction. The IT Field Manager collaborates with cross-functional teams, dealership personnel, and TMHNA leadership to deliver projects on time, within scope, and aligned with business objectives.

We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

What You’ll Be Doing:

• Gain a high-level understanding of the DMS system through a hands-on approach of following documented training materials.
• Manage multiple DMS implementation projects from planning through post-deployment support.
• Coordinate and attend an engagement kick-off onsite at the dealer’s location.
• Develop, maintain, and communicate project plans, schedules, milestones, and status updates.
• Coordinate deployment activities with internal teams and dealership stakeholders.
• Facilitate project meetings, deployment readiness reviews, training activities, user acceptance testing (UAT), and go-live planning.
• Monitor project risks, issues, and dependencies, escalating concerns when appropriate.
• Partner with data, product, technical, and training teams to ensure licensing, environment and data for deployment readiness.
• Support dealer onboarding, user access, licensing, and training coordination.
• Coordinate and attend Key User Training onsite at the dealer’s location.
• Maintain project documentation, deployment metrics, and training materials.
• Monitor deployment activities and provide status reports onsite at the dealer’s location for deployments.
• Drive continuous improvement initiatives that align with Toyota's core values.
• Travel to dealership locations as needed to support activities, with extended travel periods possible (approximately 50% travel).

Qualifications

• 6+ years of project management experience.
• Strong project management, planning, and organizational skills.
• Proficient experience with Microsoft Project and Azure DevOps (ADO).
• Excellent written, verbal, and presentation communication skills.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong problem-solving, relationship management, and stakeholder engagement skills.
• Ability to influence, build consensus, and manage sensitive situations with professionalism and tact.
• Commitment to continuous improvement and delivering high-quality customer outcomes.

Requirements

• Bachelor's degree in business, management or related field or equivalent experience.
• Experience leading software implementation or enterprise system deployment projects.
• Experience in manufacturing, material handling, or other durable goods industries.

Benefits

• Competitive Salary
• Performance Bonus
• Generous Paid Time Off and 13 Paid Holidays
• Affordable Medical plans and no-cost Dental & Vision options
• 100% 401(k) match up to 6%
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Tuition Assistance Program
• Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
• Recognition and Kaizen (continuous improvement) Reward Programs
• Meaningful opportunities for personal and professional development
• Best in class work culture!