Customer Service Representative (Warehouse)
First Staffing Group
Job Description
Job Description
We are seeking qualified candidates for a Customer Service Representative position to support our Customer Service and Operations team. We would appreciate your assistance in sourcing candidates who meet the following qualifications and experience requirements.
Position: Customer Service Representative
Location: On-site (Rancho, Carson, or Commerce facilities)
Employment Type: Full-Time
Ideal Candidate Profile:
• 1–3 years of customer service experience, preferably in 3PL, logistics, warehousing, fulfillment, retail, or distribution environments.
• Experience handling customer inquiries through email and ticketing systems.
• Strong data entry, organizational, and communication skills.
• Comfortable working with Microsoft Office Suite, particularly Outlook, Excel, and Word.
• Exposure to Warehouse Management Systems (WMS), CRM platforms, or transportation/logistics software is preferred.
• Basic understanding of order processing, inventory management, shipping operations, and EDI transactions is a plus.
• Detail-oriented, dependable, coachable, and capable of working in a fast-paced environment.
Primary Responsibilities:
• Customer communication and ticket management.
• Order entry and order processing support.
• Shipment tracking and status updates.
• Inventory reporting and discrepancy follow-up.
• Documentation of customer issues and service exceptions.
• Cross-functional coordination with warehouse, inventory control, and transportation teams.
We provide great opportunities for our associates while supporting clients with dependable staffing solutions.
Company Description
We provide great opportunities for our associates while supporting clients with dependable staffing solutions.
Vacancy posted 6 days ago
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