Front Desk Receptionist

Job Description Job Description Job Summary: We are seeking a friendly, organized, and animal-loving Receptionist to be the first point of contact for our pet day care center. You will play a key role in ensuring a warm welcome for clients (both human and furry), managing bookings, handling inquiries, and supporting the daily administrative operations of the facility. Key Responsibilities: Greet pet parents and their pets in a warm, welcoming, and professional manner Answer phone calls, respond to emails, and manage social media inquiries Schedule and confirm appointments, drop-offs, and pick-ups Handle payments, invoicing, and basic accounting tasks Communicate clearly with pet parents about services, policies, and updates Keep the front desk and lobby area clean, tidy, and presentable Collaborate with the pet care team to ensure smooth daily operations Monitor pet pickup and drop-off activity and ensure safety protocols are followed Assist with light cleaning or pet handling when necessary Qualifications: High school diploma or equivalent required Previous experience in a receptionist, front desk, or customer service role preferred Passion for animals and comfort around dogs of all sizes and temperaments Strong communication and interpersonal skills Proficient in using computers, booking software, and office equipment Ability to multitask, stay organized, and remain calm in a busy environment Reliable, punctual, and professional demeanor Must be comfortable working in an environment with animals, noise, fur, and occasional messes Benefits: Employee discounts on services or retail Opportunities for growth and training Fun and animal-friendly workplace environment \nCompany Description Pawsome Vita is Jersey City’s trusted, luxury pet-care experience—offering daycare, boarding, grooming, and enrichment services for dogs of all breeds and sizes. Our mission is simple: deliver safe, stress-free, high-quality grooming in a warm and supportive environment. We prioritize compassion, communication, and exceptional service for both pets and their owners Company Description Vita is Jersey City’s trusted, luxury pet-care experience—offering daycare, boarding, grooming, and enrichment services for dogs of all breeds and sizes. Our mission is simple: deliver safe, stress-free, high-quality grooming in a warm and supportive environment. We prioritize compassion, communication, and exceptional service for both pets and their owners