Director of IT

About DigniFi:
DigniFi’s Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. We partner with dealerships and service centers to offer financing products at the point of sale for auto repairs, service, parts, accessories, maintenance packages, and more.

About The Role:
This position leads DigniFi’s internal IT operations, infrastructure, security, compliance, and employee technology experience. The role owns day-to-day management of internal systems, cloud-based tools, endpoint management, identity and access controls, IT vendors, contracts, and budget, while establishing standards and processes that support reliable, secure company operations.

A major focus is ensuring employees have a consistent technology experience throughout their lifecycle with DigniFi, including account and equipment provisioning, access management, onboarding, offboarding, equipment recovery, and coordination with the People team. The position also carries significant responsibility for SOX IT general controls, audit support, access reviews, security practices, incident response, and maintaining the company’s overall IT control environment.

The role serves as the primary internal IT leader and works closely with Finance, People, Operations, external auditors, contractors, and managed service providers. DigniFi is looking for someone with hands-on internal IT leadership experience, strong vendor and stakeholder management skills, knowledge of cloud productivity platforms and infrastructure, and familiarity with regulated environments such as financial services, fintech, or lending. The position is based in DigniFi’s Irving office.

Internal Systems & Infrastructure

• Manage and maintain DigniFi's internal IT systems, including productivity tools, communication platforms, cloud infrastructure, and endpoint management.
• Evaluate, select, and manage third-party vendors and service providers for IT services, software, and hardware.
• Own the IT budget and vendor contract lifecycle, ensuring cost-effectiveness and service quality.
• Establish and maintain IT standards, policies, and procedures that support consistent operations, security, and the organization’s evolving needs.
• Lead platform reliability, technical support, and centralized intake and routing across DigniFi’s connected technology environment.
• Oversee system availability, monitoring, preventive maintenance, incident response, and vendor coordination to maintain reliable technology operations.
• Ensure timely resolution of technical issues affecting employees, customers, dealers, and sales partners.
• Establish and manage a centralized IT intake process to capture, assess, prioritize, and route requests to the appropriate IT, Engineering, or Product owner.
• Define clear service expectations, accountability, escalation paths, and stakeholder communication for technology requests and incidents.
• Partner closely with the Chief Product Officer, VP of Engineering, and business leaders to align technology support with business and product priorities.
• Analyze support trends, recurring issues, and root causes to identify opportunities for improvement.
• Drive initiatives to reduce recurring technical issues, improve service performance, and strengthen operational reliability.
• Support reliable and efficient product delivery by ensuring technology issues are identified, prioritized, and resolved effectively.
• Develop processes and performance measures that promote visibility, accountability, and continuous improvement across technology support functions.

Employee Onboarding & Offboarding

• Lead the IT side of employee onboarding — provisioning accounts, equipment, access permissions, and system orientation for new hires.
• Partner with the People Team to define employee equipment needs and standard assignments, establish and manage processes for equipment procurement, deployment, return, and recovery, and evaluate and oversee vendors that support these activities.
• Manage offboarding processes including access revocation and data handling.
• Ensure a consistent, reliable employee experience from day one through departure.

Security & Compliance

• Own SOX IT general controls, including access management, change management, and IT operations controls.
• Coordinate with external auditors on IT-related audit requests and testing.
• Maintain and improve the company's security posture, including endpoint security, identity management, and incident response procedures.
• Manage access control policies and periodic access reviews across all systems.

Team & Stakeholder Management

• Serve as the primary point of contact for all internal IT matters across the company.
• Manage IT support resources, whether internal staff, contractors, or managed service providers.
• Partner with Finance, People, and Operations on cross-functional initiatives that depend on IT systems.
• Provide clear, regular communication to leadership on IT priorities, risks, and project status.

Who You Are:

• 5+ years of progressive IT experience, including at least 2 years in a leadership or management role.
• Experience managing internal IT operations in a small to mid-size company environment.
• Familiarity with SOX IT compliance requirements or comparable regulatory/audit frameworks.
• Strong vendor management skills — experience evaluating, negotiating, and managing third-party IT providers.
• Hands-on experience with cloud-based productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, Okta, Slack).
• Solid understanding of endpoint management, identity and access management, and network security fundamentals.
• Experience in financial services, fintech, or lending preferred.
• Prior experience coordinating with external auditors on IT general controls.
• Familiarity with cloud infrastructure (AWS, GCP, or Azure) at a management level.
• Relevant certifications (e.g., CISSP, CISM, ITIL) are a plus but not required.

Why You’ll Love Working at DigniFi:

• High-growth opportunity with terrific upside potential.

• Founded to provide aid to people when they unexpectedly need help...responsible, respectful, and transparent access to a better financial future for our customers.

• Excellence-driven organization that values work/life balance.

• We’re a tight-knit team that values collaboration and genuinely loves working together.

What’s In It for You: 

• Flexible PTO

• 12 Paid Holidays

• Up to 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance

• Long-term Disability Insurance

• Basic Life Insurance

• Paid Parental Leave

• Matching 401k

Where You Will Work: 
This position is located in our Irving Office.

 

Statement of Non-Discrimination:

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our company. Whether blatant or hidden, barriers to success have no place at DigniFi.

DigniFi is not considering candidates who require visa sponsorship or visa transfer at this time.