Information Technology Specialist 2 (Programming) (NY HELPS), Box PIMS-1112/51799

Duties Monitor and support the Atlassian (Jira, Jira Service Management, Confluence) environment. Work tickets and requests submitted by end users, both technical and non-technical, through the Jira Resource Center for Atlassian products. Conduct analysis and testing associated with new features and upgrades to the Atlassian environment. Apply agency defined security policies and measures regarding identity access management and licensing. Provide expert level technical support to customers and the Help Desk regarding Atlassian issues. Develop detailed technical procedures and documentation for all Atlassian products. Execute on projects for other departments, such as building out new service desks and/or request types. Periodically review and improve the Jira environment by implementing changes/automations to increase efficiency. Support additional services such as Lucid Charts. Preferred Qualifications Knowledge of Linux operating systems is a plus but not required. Minimum Qualifications Open competitive minimum qualifications: Either (1) a bachelor’s or higher-level degree including or supplemented by 15 semester credit hours in computer science; or (2) a bachelor’s or higher-level degree in any field AND one year of experience in information technology; or (3) 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; or (4) two years of experience in information technology. Non-competitive (NY HELPS) appointments require the same open competitive minimum qualifications. Competitive appointments: Candidates must have one year of permanent competitive or 55b/c service as an Information Technology Specialist 2 (Programming) and must meet the open competitive minimum qualifications. Legacy transfer or appointment: Candidates must satisfy service or academic criteria as described in the Civil Service Law section 70.4 or 52.6. Employment Conditions The position is a contingent permanent appointment, either competitive or non-competitive, and may allow up to 50 percent telecommuting at the discretion of the supervisor. Occasional off-shift night and weekend work may be required. Salary can reach a maximum of $85,138 based on annual performance advances. Telecommuting, salary range, and negotiation units are determined by civil service regulations and the negotiated union contract. Benefits Generous benefits include: Thirteen paid holidays annually. Thirteen paid vacation days in year one, increasing to 20 or more days with additional years of service. Five paid personal leave days annually. Paid sick leave (thirteen days for PEF/CSEA and eight days for M/C). Annual professional and educational leave opportunities for eligible staff. Health care, dental, and vision benefits with affordable plans. Enrollment in the New York State pension system or an optional retirement defined contribution plan with 8 percent salary match (eligibility applies). NYS deferred compensation and a 403(b) optional retirement savings plan. Paid parental leave and paid family leave (M/C only). Public Service Loan Forgiveness. Life insurance options. Equal Opportunity Employer New York State Education Department is an equal opportunity/affirmative action employer. The NYS Human Rights Law prohibits discrimination on multiple protected bases. #J-18808-Ljbffr New York State Education Department