Intake Coordinator

Intake Coordinator

The Intake Coordinator position is the "Care Traffic Controller" responsible for acting as the hub for new clients- managing all aspects of the client intake process by utilizing outstanding sales, marketing and customer service skills. These duties will be performed with consistent communication between the intake team and customer service department. This position operates in an office based, fast paced environment that requires attention to detail, organization, and intuition. The Intake Coordinator reports to the Director of Marketing & Community Outreach and works at the Girard office. Comfort with computers and technology is critical, as the primary function of this role is to serve as the data controller of new clients throughout the admissions process.

Essential Duties/Responsibilities

• Provides leadership in promoting and maintaining standards for the delivery of high quality care by all members of the team in a caring and respectful manner, in keeping with the mission, core values, an independent living philosophy and relevant Agency policies and practice standards.
• Schedule Maintenance
• Communication with HR in regard to new client caregivers/ DCW's
• Monitors PCA & HHA websites and schedule S.O.C.
• Intake verbal and written referrals
• Prior to the client's intake appointment, verifies clients insurance coverage and prepares forms for intake interview.
• Following a client's assessment with a clinician, reviews enrollment information form from clinician for accuracy.
• Maintains current knowledge regarding third-party and first-party payment procedures and regulations as well as preferred provider agreements.
• Understands and complies with company HIPAA Policies and Regulations at all times.

Professional Standards

• Maintains professional stand of conduct in keeping with the mission, core values, and relevant agency policies and service standards
• Understands and complies with company HIPAA policies and regulations at all times
• Able to work under minimal supervision while exhibiting assertiveness, flexibility and cooperation
• Comply with infection prevention/control, risk management, and safety policies and procedures
• Works with clients and employees in a caring, therapeutic, culturally sensitive professional manner
• Respects consumer control and maximizes the potential for clients to stay in their homes and remain as independent as possible
• Projects a positive image of the agency at all times

Qualifications

• High School Diploma or G.E.D equivalent preferred.
• Two-year experience in an office setting with progressive responsibility; health- care setting preferred.
• Interpersonal, communication, and organizational skills. Strong customer service skills are a necessity.
• Knowledge of principles and processes for providing and supervising the delivery of consumer personal care and home management services, including needs identification, meeting quality standards and evaluation of consumers including consumer satisfaction.
• Knowledge of clerical procedures such as maintaining records and completing forms. Computer skills in Word and Excel preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however some filing is required. This would require the ability to lift/ carry up to 15lbs frequently, open filing cabinets, bending and standing as necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Work Environment

This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Language Skills

Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

We offer a competitive benefits package which include medical, dental, vision, life insurance, paid time off (PTO), 401(k) plan, position related education expenses program, client referral program and more!

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, natural origin, qualified disability or veteran status, ancestry, marital status, sexual orientation, sex or any other legally protected category.