Administrative Director - Front Office

Job Description

Job Description

Lead the Front Office — and the Patient Experience — at FYZICAL FYZICAL Therapy & Balance Centers is looking for a driven, detail-oriented leader to become our Administrative Director – Front Office in North Dallas. This is a hands-on leadership role: you'll own scheduling, referral and lead conversion, payment collections, new patient intake, benefits verification, and authorizations — and you'll build, train, and lead the Client Care Specialist (CCS) team that supports it all. If you want a true seat at the table in a growing healthcare company, and you're excited to prove yourself, this is your opportunity.
Why FYZICAL? FYZICAL is a nationally recognized leader in balance, vestibular, and orthopedic rehabilitation. Our clinics combine cutting-edge care with a collaborative, local-ownership culture. As a progressive and fast-growing company, we look for leaders who are willing to roll up their sleeves, learn the business from the ground up, and grow into larger roles as they prove themselves. You'll be empowered to make a real difference every day, with genuine growth opportunity and a performance-driven culture that recognizes and rewards excellence.
Position Details

• Full-Time, Monday–Friday
• Reports to the Owner & Managing Partner
• Pay: Salary + Monthly Performance Bonus (commensurate with experience) — $44-$71k
• Benefits: Health, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with Employer Match

At FYZICAL, this role is built for someone who wants to lead — if you're ready to grow with a company that invests in its future leaders, apply today! Responsibilities What You'll Do

• Develop and optimize all front desk operations, workflows, and training so every team member delivers a consistently exceptional patient experience
• Own referral and lead conversion tracking and follow-up, and align the front office team with the physician liaison's marketing strategy
• Oversee new patient intake, benefits verification/authorization, and scheduling compliance to each patient's Plan of Care
• Oversee payment collections, including managing patient expectations around cancellation/no-show fees
• Prepare business performance reports and action plans for ownership review
• Own the front office's performance against all assigned KPIs (see below)
• Lead, train, and develop the CCS (Medical Receptionist) team, building a culture of excellence and accountability

Front Office KPIs You'll Own

• Referral Conversion Rate: > 85%
• Lead Conversion Rate: > 12%
• Scheduling Compliance to Plan of Care: > 85%
• Cancellation/No-Show Rate: < 14%
• Arrived Visits to Target: > 100%
• Patient Payment Collection at Time of Service: 100% (includes cancel/no-show fees)
• Net Promoter Score (Facility): > 70%

Required Skills What You Bring

• 2–3 years of experience in a similar front office / medical receptionist role (minimum 12+ months required); healthcare setting strongly preferred
• Proven ability to manage front desk administrative workflows, and experience training others to do the same
• Competency in patient intake, scheduling, and benefits verification/authorization ; exposure to medical billing and/or provider insurance credentialing is a plus
• Experience developing, documenting, and optimizing front desk workflows that improve efficiency and patient satisfaction is a strong plus
• Proficiency in Microsoft Office and EMR systems; experience with Prompt EMR is a plus
• A leadership mindset: comfortable being hands-on early and building a team later

Key Attributes Good Communicator — Dependable — Organized — Detail-Oriented — Results-Driven — Emotionally Mature — Empathetic — Energetic — Intellectually Curious — Team Player — Positive Attitude