Director of Rooms

Job Description

Job Description

Job Title: Director of Rooms

Department: Rooms

Reports To: General Manager

Status: Full-Time, Exempt

Salary: $140,000 to $150,000

Benefits: Eligible – Health/Dental/Vision/401K/Company Discounts

L ocation: Gurney’s Montauk Resort & Seawater Spa, Montauk, NY

About Us:
Gurney’s Montauk Resort & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.

Job Summary:
The Director of Rooms is a senior leadership role responsible for overseeing all aspects of room operations, including Housekeeping, Front Office, Guest Services, and related support services. A successful Director of Rooms will need to a strong Housekeeping background that involves hands-on leadership over at least five years, ideally in a high volume, luxury resort property. This individual will lead by example in delivering exceptional guest experiences, developing a high-performing team, and ensuring operational excellence in alignment with Gurney’s luxury standards. The role involves collaborating with other department heads, optimizing revenue, managing budgets, and enhancing operational efficiency to maintain the highest levels of guest satisfaction and team engagement. The Director of Rooms serves as a senior leader for the Gurney’s brand and serves on the Gurney’s Montauk Planning Committee. The Director of Rooms position is not eligible for company housing.

Key Responsibilities:

• Leadership & Management
• Oversee daily operations of the Housekeeping, Front Office and Guest Services departments, ensuring a seamless guest experience and adherence to Gurney’s standards.
• Develop, mentor, and lead a team of managers and associates, fostering a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance reviews, provide coaching, and identify training needs to promote team development.
• Serve as a role model in promoting Gurney’s values and upholding a guest-centric approach.
• Guest Experience & Quality Assurance
• Ensure the delivery of memorable guest experiences by maintaining high standards of service and resolving guest issues promptly and effectively.
• Regularly inspect rooms, public spaces, and other areas to ensure cleanliness, functionality, and ambiance meet Gurney’s luxury standards.
• Lead the implementation of guest feedback strategies and leverage feedback to improve room and service quality.
• Operational Excellence & Efficiency
• Implement and monitor operational procedures that enhance efficiency, reduce costs, and maximize revenue, while maintaining a high standard of service.
• Ensure all room operations adhere to regulatory and health and safety standards.