Quality Process Analyst

Job Description

Job Description

PRIMARY RESPONSIBILITIES:

● Design, build, and automate quality analytics reports using business intelligence tools and databases to support performance monitoring.
● Gather and monitor production metrics, analyzing data sets to discover trends and develop actionable business insights.
● Generate recurring reports regarding team productivity and operational processes, including volume tracking and workload management.
● Manage technical workflows and documentation via Jira, including ticket management for analytics and relaying requirements between operations and engineering teams.
● Coordinate quality escalations, reviewing trends across issues such as process changes or panel state updates.
● Monitor compliance and quality records, including NCRs, CAPAs, amended reports, and HIPAA-related incidents.
● Support process mapping initiatives and identify opportunities for continuous quality and process improvement.

● Utilize SQL and statistical packages to perform data analysis, write scripts, and conduct hypothesis testing (e.g., AQLs).
● Implement and monitor Statistical Process Control (SPC) to maintain high-quality production standards.
● This role works with PHI on a regular basis both in paper and electronic form and will have access to various technologies to access PHI (paper and electronic) in order to perform the job.
● Support organizational training initiatives and maintain compliance with HIPAA/PHI privacy and security requirements.
● Meet established deadlines accurately and with a sense of urgency in a fast-paced environment.

QUALIFICATIONS:

● Bachelor's in science, engineering or related field. An equivalent combination of education
and experience will be considered.
● 1+ years of overall data centric experience preferred; preferably in business data analysis;
● Experience with reporting packages (such as QlikView, PowerBI, Business Objects etc.) is a
plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

● Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy;

● Technical expertise regarding data models, database query, data segmentation techniques;
● Strong organizational, communication, presentation, and facilitation skills.
● Independent worker, a self-starter with strong organizational and planning skills
● Has an ability to be productive and successful in an intense work environment
● Basic understanding with business intelligence tools;
● Microsoft Office / Google Docs and Windows workstation;
● Instant message tools (e.g. Slack, Google Hangouts).

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: -of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page