Technical Customer Success Manager (SaaS)

Hire Hangar

Alloway, NJ

Technical Customer Success Manager (SaaS)

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Location: Remote

Time Zone: U.S. Time Zones (ESTPST), core hours aligned to EST

Reports To: Executive Leadership

Role Overview

The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.

Key Responsibilities

Manage the full customer lifecycle from onboarding through renewal
Act as a trusted advisor, combining business context with technical understanding
Translate client needs into documented processes, workflows, and service actions
Support data-driven conversations using platform metrics, reports, and integrations
Proactively resolve issues and manage expectations with clarity and professionalism
Partner with internal teams to align technical execution with client goals
Capture feedback, success stories, and opportunities for continuous improvement

Required Qualifications

24 years of experience in customer success, technical account management, or SaaS support
Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
Experience working within a tech or SaaS company environment
Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients
Strong communication skills and confidence in client-facing interactions
Detail-oriented with a structured, systems-focused mindset

Preferred Qualifications

Background in marketing agencies, martech, or content platforms
Experience with automation tools, CRM customization, or reporting
Familiarity with podcasting, content production, or B2B services

Tools & Technology

HubSpot CRM or equivalent
SQL, Python (working knowledge)
Slack, Zoom, Calendly
Zapier or automation platforms

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next stepsthe video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

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Vacancy posted 2 days ago

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