Customer Service Rep

Job Description

Job Description

Sparks Group is seeking 2 professional and customer-focused Clinic Operations Representatives to provide essential administrative and patient support within a clinical setting. This role serves as a key point of contact for patients, families, providers, and staff, ensuring efficient clinic operations while delivering exceptional service. This position reports to the Clinic Operations Supervisor or Practice Manager and may require floating to other clinics or regional outpatient centers as needed for coverage.

Key Responsibilities Patient Services:

• Schedule and reschedule patient appointments accurately
• Complete patient registration by phone or in person
• Collect and verify demographic and insurance information
• Greet patients and families professionally
• Obtain required consents and compliance documentation
• Manage appointment requests, patient portal communications, and related worklists
• Schedule specialty and follow-up appointments as needed

Insurance & Information Verification:

• Verify insurance eligibility and benefits
• Ensure referrals and pre-authorizations are completed
• Communicate payment responsibilities including co-pays, deposits, and balances
• Coordinate with Financial Information Center for payment arrangements
• Ensure all patient data systems are accurate and synchronized

Cash Collection:

• Collect co-pays, deposits, and full payments
• Maintain accurate cash controls and receipts
• Support departmental collection goals

Billing Preparation:

• Review upcoming schedules to ensure billing readiness
• Flag services requiring authorization
• Reconcile scheduled and walk-in appointments

Office Support:

• Answer phones and assist callers effectively
• Manage voicemail and email communication promptly
• Maintain office files, supplies, and reception area
• Distribute and process mail
• Provide general administrative support as needed

Safety & Compliance:

• Promote patient, visitor, and staff safety
• Follow all documentation and verification procedures
• Communicate clearly and accurately
• Practice “Stop, Think, Act, Review” to ensure quality and compliance

Required Skills:

• Strong customer service and communication skills
• Broad understanding of clinic operations
• Computer proficiency required
• Microsoft Office (Word and Excel) preferred
• Ability to type at least 35 words per minute
• Successful completion of Ambulatory Services training curriculum, competency assessments, and mock clinic

Experience:

• Minimum 1 year of experience in one or more of the following:
  • Patient registration
  • Medical billing
  • Appointment scheduling
  • Insurance verification
  • Insurance screening
• Healthcare setting experience preferred
• High School Diploma or GED required

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play .

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.