ServiceNow Developer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: ServiceNow Developer

Location(s): Richmond, VA

(Hybrid 3 days per week)

Position Overview
We are seeking an experienced ServiceNow Developer to design, develop, and enhance scalable solutions across the ServiceNow platform. The role focuses on secure API integrations, custom application development, intuitive user experiences, and IT Service Management (ITSM).

Experience with additional ServiceNow modules, platform domains, AI, and automation is highly desirable.



Key Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
• Build secure and reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies.
• Develop scripted REST APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer workflows.
• Configure and extend ITSM capabilities, including:
  • Incident Management
  • Problem Management
  • Change Management
  • Request Management
  • Knowledge Management
  • Service Catalog
  • CMDB
• Create intuitive and accessible user experiences across Employee Center, Service Portal, Workspaces, forms, catalogs, and mobile applications.
• Collaborate with stakeholders, product owners, architects, and support teams to translate business requirements into technical solutions.
• Troubleshoot complex ServiceNow platform, integration, data, and performance issues.
• Follow development standards, security controls, automated testing, code review, source control, and release-management practices.
• Develop reusable components and maintain comprehensive technical documentation.
• Support ServiceNow upgrades, releases, and ongoing platform improvements.
• Identify and evaluate opportunities for AI, automation, and process optimization.

Required / Desired Skills
Candidates should demonstrate strong hands-on experience with ServiceNow development, configuration, integrations, ITSM, scripting, and platform customization. Experience with ServiceNow AI capabilities, automation, and additional ServiceNow domains is a plus.



Interview Process

• Web Cam Interview Only

Submission Deadline
All candidates must be submitted no later than 4:00 PM EST on Wednesday, August 26.

Skills:

Skill Required / Desired Amount of Experience Expertise Rating Move ServiceNow development and configuration Required 4 Years JavaScript and ServiceNow client-side and server-side scripting Required 3 Years API integration design, security, and troubleshooting Required 2 Years REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years ServiceNow ITSM processes and modules Required 2 Years Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years User-centered solution design, accessibility, security, and maintainability Required 2 Years Testing, code review, source control, and release-management practices Required 2 Years Analytical, troubleshooting, documentation, and communication skills Required 3 Years Collaboration with technical and non-technical stakeholders Required 3 Years Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.