Director of Front Office Operations - Hilton San Jose

Director of Front Office Operations – Hilton San Jose Location: Hilton San Jose, 300 Almaden Blvd., San Jose, CA 95110 Responsibilities Direct and administer all Front Office operations including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation. Monitor and develop team member performance, providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward. Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly. Initiate and implement marketing and upselling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Implement and monitor all corporate marketing programs. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events. Run and complete daily reports, analyze data and make decisions based on data. Resolve guest issues and concerns to guest satisfaction. Recruit, interview and train team members. Qualifications & Values We look for demonstration of the following core values: Hospitality – passionate about delivering exceptional guest experiences. Integrity – do the right thing, all the time. Leadership – leaders in industry and community. Teamwork – team players in everything we do. Ownership – owning our actions and decisions.Urgency – operating with a sense of urgency and discipline. Key attributes sought: Quality Productivity Customer focus Salary The annual salary range for this role is $90,000 to $95,000, based on applicable experience and location. Schedule Full‑time #J-18808-Ljbffr Hilton Worldwide, Inc.