Account Representative

Generate outbound calls and field incoming calls Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing Negotiate payment arrangements and follow up as needed Send confirmation and settlement letters as required Accurately document accounts and notate files with correct transaction codes Respond to all voicemail messages daily Adhere to company policies, procedures, and client-specific requirements Uphold company information security and privacy responsibilities Resolve accounts for deceased individuals while working sensitively with estates, attorneys, and family representatives Requirements High School Diploma or GED Goal-oriented mindset with strong organizational skills Courteous, empathic, and professional telephone manner Strong verbal and written communication skills Ability to multi-task effectively in a fast-paced, regulated environment Team-oriented with the ability to also work independently Computer proficiency and the ability to learn new systems Licensed Debt Collector (or ability to obtain licensure) Core Competencies Demonstrates strong organizational skills and effective communication abilities while managing sensitive estate accounts. Proficient in adhering to company policies and maintaining information security in a regulated environment. Highest-signal resume keywords Licensed Debt Collector Strong Verbal Communication Skills Strong Written Communication Skills Organizational Skills Computer Proficiency ATS Optimization Keywords Soft Skills Goal-Oriented Mindset Empathic Telephone Manner Ability to Multi-Task Team-Oriented Ability to Work Independently Certifications & Qualifications High School Diploma GED Industry Keywords Estate Information Claim Filing Payment Arrangements Information Security Privacy Responsibilities #J-18808-Ljbffr