Principal Contract Manager, Strategic Accounts

Principal Contract Manager, Strategic Accounts Principal Contract Manager, Strategic Accounts 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying and Lighthouse customers to help them see extraordinary growth through education, business consulting and delight. As a Principal Contract Manager at HubSpot, you will be in charge of managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team. This role can be @office @flex or @home work preferences across North America In This Role, You’ll Get To Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers. Lead forecasting discussions and pipeline reviews with internal colleagues. Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills. Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives. Improve forecast accuracy and consistency Work with senior internal and external stakeholders Develop your understanding of SaaS economics Deliver best in class service to our upmarket customers (200+ employees) Partner with our upmarket customers to understand how best to achieve their goals and solve their challenges We Are Looking For People Who Have 3-5 years of experience working in contract or renewal management (or in a similar role) Experience in working with Legal teams to manage complex contract specifications Experience working with large organizations (200+ employees) Are passionate about creating a great customer experience Demonstrate the ability to consistently over-perform versus their targets and other primary metrics Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc. Work autonomously and strategically Solve problems with curiosity and creativity Seek to understand multiple perspectives in a situation Have growth driven negotiation skills Show clear communication skills with the ability to effectively lead a phone conversation Possess prioritization and organizational skills with attention to detail Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion Fluency in Spanish an advantage Cash compensation range: 100000-150000 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range

$100,000—$150,000 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at HubSpot by 2x Get notified about new Contract Account Manager jobs in Cambridge, MA . Strategic Account Executive - FA&D - REMOTE Boston, MA $71,000.00-$106,500.00 5 days ago Portfolio Analyst and Key Accounts Manager Sales Account/Business Development Manager, Reagent Services Accounts Receivable Contracts/Grants Manager Sales Account/Business Development Manager, Reagent Services Boston, MA $80,000.00-$110,000.00 3 weeks ago Westford, MA $73,920.00-$111,320.81 1 week ago Commercial Account Manager/ Business Development Manager Boston, MA $114,000.00-$142,900.00 3 days ago Boston, MA $143,000.00-$156,000.00 3 weeks ago Senior Account Manager, Strategic Partnerships Canton, MA $40,000.00-$80,000.00 1 week ago Key Account Manager - Cannabis (Northeast US) Greater Boston $129,000.00-$189,000.00 4 weeks ago Key Account Manager - OMDIA, Informa TechTarget Newton, MA $85,000.00-$115,000.00 1 day ago Key Account Manager - Immunology and Gene Therapy - Boston Territory Boston, MA $170,000.00-$210,000.00 2 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr HubSpot