Support Operations Specialist

Job Description

Job Description

Company Background:

Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell's solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes.

Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country.

Our Culture

People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company.

We've brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers.

Our core values are our guiding principles in everything we do

• Customer Obsession

• Take Ownership

• Do The Right Thing

• Go Far Together

• Accelerate Innovation

As a part of helping property owners reduce their property taxes, we regularly work with government entities across the country. Each entity has its own rules, government forms, and tax appeal filing deadlines which require us to have top-notch communication and execution.

In this role, you'll be the backbone of our Operations team. You'll be responsible for helping the broader team stay on track by keeping us organized, ensuring documents are promptly filed and recorded, and helping us establish new processes to improve efficiency.

An ideal candidate will be the most organized person you've ever met, with great attention to detail, a quick learner, and highly motivated to take on more. This opportunity provides entry and endless growth opportunities at a hyper-growth startup!

Responsibilities:

• Verify customer information and details of real estate properties
• Execute data entry from government websites (tax rates, property addresses, owner information, etc.)
• File appropriate documents with tax assessment offices on tight schedules and coordinate with government counterparts
• Learn to become proficient in both real estate and the property tax system
• Exhibit effective time management while proactively working with the Operations team to file on-time property tax appeals
• Develop and share best practices with team members to continually improve the quality, efficiency, and value of operations

Requirements:

• Highly organized with attention to detail
• Strong written and verbal communications skills
• Quick learner, self-motivated, and a team player
• Ability and desire to excel in a fast-paced environment
• Microsoft Excel or Google Sheets experience
• Experience in an administrative, coordination, or customer support role