Enterprise Accounts - Regional Delivery Leader (West)

Enterprise Regional Delivery Position Overview

Enterprise Accounts – Regional Delivery Leader (West) is a strategic leadership role within JLL’s Enterprise Portfolio Solutions team, responsible for operational excellence, client satisfaction across Transaction Management (TM) operations, and driving revenue growth. This position oversees regional TM delivery for enterprise clients, manages a team of Transaction Managers, and ensures best‑in‑class service delivery while maintaining financial accountability and fostering innovation through technology integration and global delivery optimization.

Key Responsibilities

• Provide strategic direction and operational oversight to ensure superior, consistent delivery of TM products across all assigned enterprise accounts, driving continuous improvement in processes and methodologies for multi‑location portfolios.
• Establish and communicate a comprehensive account strategy, translating organizational objectives into actionable plans with clear short‑ and long‑term goals that drive measurable business outcomes and strengthen JLL’s position as a trusted, competitive enterprise partner.
• Establish a consistent client governance cadence, including regular business reviews and account team touchpoints to ensure JLL delivers on established KPIs.
• Drive revenue growth and profitability by developing and executing strategies that exceed financial targets for TM operations within the Enterprise Portfolio Solutions business.
• Ensure financial plans align with regional and enterprise account objectives by overseeing financial operations — including reporting, forecasting, and profitability analysis against original projections.
• Promote adherence to all JLL policies, financial controls, and compliance standards across regional TM operations, ensuring accurate, audit‑ready reporting and timely escalation of risk.
• Recruit, lead, develop, and manage a team of Transaction Managers reporting through the organization.
• Oversee TM tiering, resource allocation, and staffing/reporting lines across the region matching support to account complexity and volume.
• Foster a high‑performance culture focused on client service excellence and professional development.
• Ensure all employees have actionable career development plans aligned with organizational goals.
• Expand TM service offerings within existing enterprise accounts.
• Build, maintain, and grow strategic client relationships that drive long‑term value across the enterprise portfolio.
• Successfully partner with stakeholders across the Enterprise Portfolio Solutions platform and broader organization in a complex matrixed environment.
• Align closely with brokers within the region to ensure delivery operations reinforce brokerage relationships and revenue goals.
• Serve as a regional subject‑matter expert supporting the Enterprise Portfolio Solutions sales organization in the pursuit process, contributing account insights and delivery credibility to new business proposals.
• Partner with the Technology team to select, integrate, and optimize technology solutions within TM operations to streamline workflows, strengthen service delivery capabilities, and create competitive differentiation for complex enterprise requirements.

Qualifications (Required)

1. Bachelor’s degree in Real Estate, Finance, Business Administration, or related field
2. 10-12 years of proven track record in transaction management, corporate real estate, or related field with progressive leadership responsibility, preferably within enterprise or corporate account environments
3. Demonstrated success driving revenue growth and managing P&L accountability for complex service delivery operations
4. Strong business development and client relationship management experience with enterprise‑level clients
5. Experience leading and developing high‑performing teams in a multi‑account, matrixed organization
6. Financial acumen with experience in budgeting, forecasting, and profitability analysis
7. Excellent strategic thinking and execution capabilities
8. Strong communication and stakeholder management skills in matrixed organizations serving enterprise clients
9. Willingness to travel within the region (25-40%) to support client relationships, team development, and account governance
10. High ethical standards and a collaborative, team‑oriented leadership style

Preferred Qualifications

• MBA or Master’s degree
• Background in technology implementation and process optimization for large‑scale operations
• Deep knowledge of corporate real estate transaction management operations and enterprise client needs
• Experience within JLL’s Enterprise Portfolio Solutions or similar corporate account management environment

Job Information

Location: On‑site – LosAngeles, CA, SanFrancisco, CA

Estimated compensation for this position: 200,000.00–250,000.00USD per year. This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the LosAngeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of LosAngeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the SanFrancisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Company Overview

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.