Customer Service Representative

$18 - $24 per hour

Emerson Health

Concord, MA

Schedule: Part Time

Pay Range: $18.00 - $24.00 / Hourly

Shift: Variable Shifts

Hours: 6am-2:30pm, 7am-3:30pm, 9:30am-6:00pm, 10am-6:30pm

About this role
Job Summary Join our healthcare team as a Customer Service Representative where you will play an important role in enhancing the patient experience through compassionate service and nutritional support. Reporting to the Customer Service Supervisor, this position is responsible for handling patient inquiries in a courteous, professional, and timely manner. The ideal candidate will work directly with patients to assist with meal selections, support various dietary needs, and help ensure patients receive nutritious meals that align with physician-ordered diets. This is an excellent opportunity for candidates with strong customer service skills who enjoy working in a fast-paced healthcare environment and making a positive impact on patient care. Key Responsibilities

Respond promptly and professionally to patient inquiries and requests
Assist patients with meal selections based on prescribed dietary requirements
Support patients on a variety of specialized diets
Provide exceptional customer service while maintaining patient satisfaction
Accurately document and communicate patient information
Maintain confidentiality in accordance with healthcare privacy standards
Collaborate with dietary and healthcare teams to ensure quality patient service
Utilize hospital systems, including Meditech, to support daily operations

Minimum Qualifications
Education

High school diploma or equivalent preferred
Associate's or bachelor's degree preferred

Experience

Minimum of 1 year of office, clerical, customer service, or healthcare administrative experience desired
Prior hospital, medical office, dietary services, or healthcare experience preferred
Professional telephone and communication skills desired

Licensure and/or Certification

None required

Required Skills & Qualifications

Working knowledge of the Meditech system preferred
Excellent verbal and written communication skills
Strong customer service and interpersonal skills
Ability to read, write, and communicate effectively in English
Strong computer and data entry skills
Ability to maintain confidential information
Ability to multitask in a fast-paced healthcare environment
Passion for helping patients and supporting quality care

Why Join Us?

Opportunity to make a meaningful impact on patient experience
Collaborative and supportive healthcare team environment
Valuable experience in healthcare customer service and nutrition support
Growth opportunities within healthcare operations and patient services

Employment Type: Full Time
Salary: $18 - $24 Hourly

Apply

Vacancy posted 2 days ago

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