IT Operations Specialist

DESCRIPTION

When what you Crave is a job that combines creative, challenging and ever-changing work with an experienced, inclusive team committed to create memorable moments every day, only White Castle hits the spot!

We're America's first fast-food hamburger chain with more than a century of service to a nation of Cravers. But we're not satisfied with an impressive past. We've got our eye on an even tastier future, and we want you to be part of it! White Castle is always looking for passionate, energetic, results driven people to join our teams, so apply to start your White Castle career today!

We are looking for a hands-on IT Operations Specialist to help keep our critical technology systems running securely, reliably, and efficientlyIn this role, you will work across a broad technology environment that includes enterprise systems, ERP processing, system monitoring, backups, automation, telecommunications, IT asset management, and security operations. The position will play an important role in monitoring day-to-day technology operations, troubleshooting issues, improving system reliability, and You will work closely with the IT Manager, Automation and Operations Manager, and other members of the IT team to support business-critical systems and continuously improve how technology operations are delivered.

This is a great opportunity for someone who enjoys troubleshooting, learning different technologies, improving processes, and using tools such as PowerShell, Python, Power Automate, and system monitoring platforms to make IT operations more efficient.

Schedule: Monday-Friday, 10:30 a.m.-6:30 p.m.
Work Environment: Full-time, in-office position.

What We're Looking For

Experience & Education:

• A minimum of 3 or more years of experienc e in IT operations, systems administration, network administration, technical support, or a similar technology role preferred;
• Associate degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience.
• CompTIA A+ certification preferred;
• CompTIA Security+ certification preferred;

Technical Skills:

• Strong working knowledge of Windows operating systems, including configuration, administration, troubleshooting, patching, and security;
• Experience diagnosing and resolving hardware, software, network, application, and system-related issues;
• Experience or familiarity with PowerShell, Python, Power Automate, or similar scripting and automation technologies;
• Knowledge of backup technologies and processes, including monitoring, testing, and validating successful backups and recovery readiness;
• Familiarity with system monitoring and alerting tools and using monitoring information to identify and troubleshoot problems;
• Familiarity with ERP systems, scheduled jobs, system workflows, or enterprise application processing;
• Basic understanding of cybersecurity concepts and the ability to recognize, investigate, document, and escalate potential security issues;
• Familiarity with Windows environments is beneficial;
• Experience with IT asset management, inventory control, or hardware lifecycle tracking is beneficial;
• Knowledge of telecommunications or phone hardware is beneficial.

What Will Help You Succeed

• A strong troubleshooting mindset and the ability to work through technical problems logically;
• Curiosity and an interest in learning new technologies;
• An interest in automation and continuous improvement;
• Strong organizational skills and the ability to manage multiple priorities;
• Attention to detail, particularly when working with production systems, sensitive information, and scheduled processes;
• Strong written communication and technical documentation skills;
• Ability to work collaboratively with IT team members, business partners, and technology vendors;
• Ability to recognize when an issue can be resolved independently and when it should be escalated;
• A proactive approach to identifying potential problems before they impact business operations.

What You'll do

• Monitor business-critical systems and workflows to ensure ERP processes, scheduled jobs, partner connections, and data integrations are running successfully and according to operational schedules;
• Identify and troubleshoot technology issues across hardware, software, networks, applications, and system workflows, taking ownership of issues through resolution or coordinating escalation to the appropriate internal team or technology partner;
• Use system monitoring tools to proactively identify issues before they impact the business and respond to alerts, incidents, and performance concerns;
• Support incident response and root-cause analysis by investigating issues, documenting findings and resolutions, collaborating with other IT teams, and helping implement corrective actions that reduce the likelihood of future disruptions;
• Support and improve automation initiatives by working with the Automation and Operations Manager to develop and deploy automated workflows using technologies such as Python, PowerShell, Bash, Power Automate, and other automation tools;
• Look for opportunities to eliminate repetitive manual processes and improve the efficiency, reliability, and consistency of IT operations;
• Support Windows environment, including system configuration, troubleshooting, patching, updates, access controls, and general operational support;
• Execute, monitor, and test enterprise backup processes to help ensure critical information remains protected, recoverable, and available when needed;
• Support security operations by providing initial investigation and response to security-related alerts or issues, protecting sensitive information, and escalating potential incidents when appropriate;
• Protect sensitive organizational data, including PHI and Social Security information, in accordance with organizational policies, privacy requirements, and security standards;
• Manage IT hardware and software assets throughout their lifecycle, including receiving equipment, maintaining inventory records, conducting physical inventory counts, tracking assignments, and supporting budget and asset-management documentation;
• Support telecommunications systems and equipment, including phone hardware installation, configuration, maintenance, and troubleshooting;
• Create and maintain technical documentation, including procedures, troubleshooting guides, operational documentation, and standard operating procedures;
• Collaborate across IT teams and with third-party technology partners to troubleshoot issues, improve processes, strengthen system reliability, and support new technology initiatives;
• Perform other duties and technology-related responsibilities as assigned.

Starting pay rate: $26.12 per hour

Why work for us? Here's why!!!

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Programs and benefit eligibility varies based on the average hours worked, location and length of service at White Castle.

• Family owned and operated since 1921
• Medical plans
• Dental & Vision Plan
• Company paid Life Insurance and AD&D (buy-ups available)
• Paid holidays
• Bereavement pay
• Jury duty pay
• 4 Weeks of Paid Vacation in the first year
• Weekly paychecks - YES, WEEKLY!
• 401(k) (100% company match for the first 3% deferred and 50% for the next 2%); all contributions are 100% vested!
• Profit Sharing plan
• Free parking
• Recognition programs
• Employee Assistance Program
• Tuition reimbursement
• Scholarship opportunities
• Career growth and development
• Business casual dress code (Yep, we wear jeans every day!)
• Onsite Café with free drinks and food discounts
• Community service opportunities
• White Castle restaurant discounts
• A slide to our lobby
• And much more...

If you meet the minimum qualifications above, APPLY NOW!

White Castle is an Equal Opportunity Employer

White Castle will, upon request, offer a reasonable accommodation to applicants with disabilities under the Americans with Disabilities Act and/or any applicable state or local law. Should you need assistance with completing this application or with any other part of the application process, please contact Team Member Services at View email address on click.appcast.io.

REQUIREMENTS

At White Castle, a job can become so much more than a paycheck. It can grow into a lasting and meaningful career. For more than 100 years, we've believed what our founder, Billy Ingram, said best: "Happy employees make happy customers." It's a philosophy that's guided us for generations and continues to shape how we support our team members today.

Along the way, our Original Slider® was named as Time Magazine's "Most Influential Burger of All Time," we were recognized as one of Fast Company's "10 Most Innovative Dining Companies," and have earned Great Place To Work Certification™ every year since 2021, and an honoree on the Fortune Best Workplaces in Retail™ list since 2022.

If this sounds like your kind of place, we'd love to hear from you. Apply today and Crave Thy Castle!