Customer Development Manager

Job Details Job Title: Customer Development Manager Location: Chicago Work Arrangement: Remote About the Role Position function: Reporting to the Vice President US Food & Beverage, the individual will be responsible to lead all aspects of the Sales process for given accounts/geography. Scope: The Customer Development Manager (CDM) is the CEO of their customer accounts/geographies and is responsible for promoting the company’s products as a sales professional to all existing and prospective accounts. Current accounts include all segments of the Food and Beverage industry with the exception of Nutrition. The position will develop and maintain productive working relationships with current and prospective distribution and value add products. The individual will ensure that customers are satisfied with products and services as well as make recommendations to management regarding product development, pricing, and sales projections. Key Responsibilities Develop a strategy and sales approach to align with Caldic’s Strategy, Products and Capabilities with potential customers within the industry. Be responsible for setting and executing stretch budget targets that are aligned with the organization’s objectives. Create and deliver sales presentations to prospective customers – aligning Caldic’s offerings to their needs. Meet and exceed established quotas, sales goals, and sales KPIs. Ensure that customers are satisfied with company products and services. Obtain customer feedback and continually work to improve products and services. Complete and resolve customer requests, complaints, and inquiries. Provide assistance to support personnel as needed. Keep management informed of area activities, changes in competitive conditions, and significant issues; complete required reports and records accurately and promptly. Additional responsibilities as required. Knowledge / Skills & Experiences College degree in Business, Food Science or equivalent is a strong asset. Minimum 3 years of ingredient sales experience required with a preference for functional and technical ingredients. Outstanding follow‑up skills, including samples, quotes, technical data packages, presentations, etc. Ability to ask great questions to identify needs of our customers and link them to value‑added, innovative solutions. Strong communication skills, both external and internal. Understanding of company product positioning and competitive conditions. Strong interpersonal and public relations skills. A strong track record of success (profitable sales growth). Well organized with strong time‑management abilities. Great team member, ability to lead cross‑functional teams to execute customer strategies. Takes the initiative, can work with little supervision. Good computer skills in Windows environment (PowerPoint, Excel, Word, Outlook, etc.). About Caldic At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation‑driven team. We offer: Global opportunities with rapid career growth and development. An inclusive, diverse, and dynamic work environment. The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more. Equal Opportunity Employer Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic. #J-18808-Ljbffr