Collections specialist

Collections SpecialistInland Empire, CA — 100% on-siteEmployment type: Full-time$25-$45/Hour, DOEAbout the CompanyWe are working with an established, fast-growing contract manufacturer of personal care, beauty, health, household, and pet products. We partner with national brands and major retailers to take products from idea to store shelf, producing thousands of active SKUs from our regulated manufacturing facilities. The company has grown significantly, and we're building out our finance team to keep pace.About the RoleThis is a newly created, on-site role for an experienced Collections Specialist who thrives on complex accounts. You'll own collections for a large, high-volume B2B customer base that includes national brands and big-box retailers, where getting paid means navigating deductions, chargebacks, vendor compliance rules, and retailer payment portals. You'll be the person who untangles the hardest accounts, protects cash flow, and builds the processes for a function that's growing with the business.What You'll DoManage a high-volume portfolio of B2B and retail accounts, driving timely collection of past-due balances and reducing DSOResearch, dispute, and recover retailer deductions, chargebacks, short-pays, and compliance finesNavigate retailer vendor portals and remittance systems to reconcile payments, match remittances, and resolve discrepanciesResolve complex, multi-invoice and multi-PO disputes involving pricing, shipping, returns, and promotional allowancesPartner with Sales, Customer Service, Logistics, and Accounting to find the root cause of disputes and prevent repeat issuesMaintain accurate AR aging, collection notes, and account documentation in the ERPEscalate high-risk accounts, recommend credit holds, and support credit reviewsPrepare collections and deduction reports for Finance leadershipHelp build and improve collections processes as this newly created function growsWhat You'll Bring3–5+ years of B2B collections experience, ideally in manufacturing, CPG, or distributionProven success with complex collections — multi-invoice disputes, aged balances, and difficult accountsHands-on experience collecting from major retailers (big-box, mass, grocery, drug, or club), including deductions, chargebacks, and vendor compliance claimsWorking knowledge of retailer vendor portals and remittance/EDI processesExperience in an ERP system (e.g., SAP, NetSuite, Oracle, Epicor, or similar)Strong Excel skills (VLOOKUPs/XLOOKUPs, pivot tables, reconciliations)Persistent, organized, and detail-oriented, with a track record of measurable results (reduced DSO, recovered deductions)Thrives in a fast-paced, high-volume environment and learns quicklyStable work historyAble to work on-site full-timeNice to HaveExperience in contract manufacturing, private label, or co-packingBackground in personal care, beauty, household, or health productsExperience with deduction management tools or retailer portals (e.g., SPS Commerce, Retail Link, Vendor Central, or similar)Experience helping stand up or formalize a collections functionBilingual (English/Spanish)