Senior Mobility Specialist

What this job can offer you

The Mobility team embodies Remote’s dedication to building a worldwide talent community. They ensure employees transition smoothly across borders, adhering to local laws, and provide extensive immigration and relocation assistance. This allows Remote and its clients to secure top global talent, and their commitment to risk management and clear stakeholder communication is commendable. They improve processes for compliance in remote work and business travel, keeping Remote at the global mobility forefront.

Their collaborative approach with vendors and focus on top-notch relocation logistics guarantee seamless transitions for Remote employees, enhancing Remote’s global mobility programs and affirming its leadership in the global talent market.

Join Remote at a pivotal time and contribute significantly as a Senior Mobility Specialist within our Onboarding and Mobility team. This role offers the unique opportunity to impact the global employment landscape directly.

Key Responsibilities

• Monitor assigned cases through effective utilization of case management and billing systems
• Provide guidance for specific travel needs, counsel on the immigration process, and serve as a point of contact for business travel and sponsorship cases
• Provide legal and strategic guidance on service delivery of immigration compliance to our clients
• Take ownership of senior-level escalations to support Mobility Specialists in all areas of work
• Assist leadership in the management of large projects
• Regularly monitor the Mobility dashboard, communication and help channels to ensure response times adhere to our SLAs and status is accurately reported for client and colleague visibility
• Seek, control, and establish in-house immigration services to increase revenue generation and efficiency, and improve customer satisfaction
• Analyze, prepare and submit visa/work permit applications
• Mentor and support Mobility Specialists and Coordinators
• Actively contribute to documentation for training material of new service offerings and support training rollouts to other departments in process changes
• Establish, maintain, and strengthen internal and external relationships with clients and internal stakeholders
• Independently maintain and monitor immigration law, ensuring ongoing compliance with regulatory changes, and control internal documentation
• Apply immigration knowledge for solution-based responses on complex client cases