Business Line Program Administrator

Role Description

The Business Line Program Administrator plays a vital part in supporting client program operations by providing analytical insights, training, and oversight to ensure the seamless management of key processes and data. The ideal candidate will excel in tracking and monitoring critical program metrics, developing operational tools, and fostering team collaboration to maintain compliance with client and firm guidelines.

Additionally, this position will involve regular interaction with clients, claims professionals, and attorneys to address issues, review performance metrics, and drive continuous improvement.

• Review and analyze information from internal and external systems to provide actionable insights and recommendations.
• Collaborate closely with program leads to ensure seamless day-to-day business operations and support program success.
• Create and maintain a comprehensive knowledge bank to empower team members and streamline business processes.
• Identify program gaps and recommend impactful solutions to maintain compliance with client and firm guidelines.
• Analyze and report on key performance metrics and case deadlines across a high volume of files, keeping internal and client-facing systems up to date.
• Analyze program data and provide stakeholders with updates on a regular basis.
• Develop and distribute program documents, reports, and presentations to drive understanding and collaboration.
• Serve as a point of contact for the client, claims professionals, and attorneys addressing issues and ensuring smooth workflows and deadlines are met.
• Manage compliance with program-related requests and maintain adherence to established protocols.

Qualifications

• A minimum of 3 years of civil litigation experience in a law firm or with an insurance company is preferred, showcasing your ability to navigate complex legal processes.
• A bachelor’s degree or equivalent required. Experience or knowledge in project management or process improvement is a strong advantage.
• Exceptional leadership, time management, and organization skills to inspire teams and streamline operations.
• Proficiency in document management systems and Microsoft Office Suite (Word, Outlook, PowerPoint, and Excel) is essential. Advanced Excel capabilities, such as working with pivot tables, large data sets, and complex functions, are highly preferred.
• Strong written and oral communication skills to engage effectively with diverse stakeholders.
• Demonstrated ability to analyze complex situations, identify root causes, propose actionable solutions, and implement improvements with measurable results.
• Proven ability to manage multiple priorities, balance competing demands, and consistently meet deadlines in a dynamic environment.
• Flexibility to work both independently and collaboratively as part of a team.
• Ability to excel in a fast-paced environment while maintaining focus, efficiency, and attention to detail.
• A holistic approach to problem-solving, combining big picture thinking with meticulous attention to detail to achieve strategic goals.

Requirements

• This position can be remote in any state where we have an office.

Benefits

• Outstanding benefits package, including 401k match and generous PTO plan.
• Ample opportunities for professional development and advancement.
• Access to corporate discount plans and other benefits.