Education Program Assistant 1, Education Trainee 1, Education Trainee 2, (NY HELPS), Boxes OP-2014/19857, OP-2015/14914

Education Program Assistant 1 Positions

The New York State Education Department's (NYSED) Office of Professions is seeking candidates for two (2) Education Program Assistant 1 positions in the Division of Professional Licensing Services (DPLS). Under the direction of an Education Credential Specialist 1, the incumbents of these positions will develop expertise in the law, regulation, and policy requirements for 54+ professions, rotate through all DPLS units as needed to reduce backlogs and provide a resource for difficult questions, and ensure that DPLS units adhere to uniform standards consistent with law, regulation and policy.

Duties of these positions include, but are not limited to, the following:

• Gather, review and evaluate information required for the issuance of professional licenses and professional corporation approvals;
• Develop and update training materials and train staff to perform required job duties;
• Assist lower-level staff in responding to questions and determining appropriate pathways for complex corporation and licensing cases;
• Work with external exam vendors and Information Technology Services to upload accurate exam scores and create eligibility files;
• Research internal and external resources to resolve complex licensing/Professional Corporation issues;
• Respond to difficult or complex questions via phone and e-mail;
• Perform final review of application documentation prior to issuance of licensure/Professional Corporation approval;
• Provide advice to and otherwise assist supervisors in planning, organizing, scheduling, and coordinating work operations and work procedures;
• Implement quality-control measures to ensure that licenses are issued in accordance with all laws/regulations;
• Provide subject matter expertise on licensure issues for other areas of the Department;
• Set up processes and develop forms for new professions in consultation with key stakeholders; and
• Analyze processes and coordinate recommendation changes with supervisors on process improvements.

This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Non-Competitive Minimum Qualifications:

• For appointment to Education Trainee 1: Two years of experience performing a variety of activities in support of developing, implementing, regulating, and maintaining programs by developing historical or statistical data and evaluating applications and transcripts.
• For appointment to Education Trainee 2: Three years of experience performing a variety of activities in support of developing, implementing, regulating, and maintaining programs by developing historical or statistical data and evaluating applications and transcripts.
• For appointment to Education Program Assistant 1, SG-14: Four years of experience performing a variety of activities in support of developing, implementing, regulating, and maintaining programs by developing historical or statistical data and evaluating applications and transcripts.
• *An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years of experience; a master's degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

Competitive Minimum Qualifications:

• Reassignment: Candidates must have one year of permanent competitive or 55b/c service as an Education Program Assistant 1.
• Eligible List Appointment: Candidates who are reachable on the New York State Education Department's Public Administration Trainee Transition (PATT) eligible list or the Professional Career Opportunities (PCO) eligible list may be considered for appointment. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.
• Section 70.1 Transfer to Education Program Assistant 1, SG-14: Candidates must have one year of permanent competitive or 55 b/c service in a title allocated to SG-12 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
• Section 70.1 Transfer to Education Trainee 1, SG-NS: Candidates must have one year of permanent competitive or 55b/c service in a title allocated to SG-09 or above deemed eligible for transfer under Section 70.1 of the Civil Service Law. For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website.
• Section 70.4 Transfer to Education Program Assistant 1, SG-14: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Program Assistant 1 if they are a current NYS employee with one year of permanent competitive or 55b/c service in a title SG-12 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list or Public Administration Trainee Transition (PATT) eligible list.
• Section 70.4 Transfer to Education Trainee 1, SG-NS: Candidates may be eligible for nomination for transfer under Section 70.4 of the Civil Service Law to Education Trainee 1 if they possess a bachelor's degree AND are a current NYS employee with one year of permanent competitive or 55b/c service in a title allocated to SG-9 or higher AND have standing on the Professional Career Opportunities (PCO) eligible list or Public Administration Trainee Transition (PATT) eligible list.
• 55 b/c Appointment: This position is eligible for 55 b/c designation and is subject to verification of applicant eligibility. Candidates must possess the minimum qualifications and a current 55 b/c eligibility letter.

Conditions of employment:

• These positions will be a contingent permanent, competitive appointment or a contingent permanent, non-competitive appointment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of qualifications will be required at the time of interview for all candidates. These positions allows for the opportunity to telecommute up to 30% each bi-weekly pay period and is granted at the discretion of the supervisor and the appointing office.
• These positions may be filled as a traineeship. The starting salaries for these positions are outlined below. For current New York State employees, salary is based on the candidate's salary at the time of hire. Candidates appointed at the trainee level will be required to successfully complete the traineeship to advance to the full performance level title and salary.
• Current starting salaries:
• $45,494 (Trainee 1- NS equated to SG-11)
• $50,844 (Trainee 2- NS equated to SG-13)
• $53,764 (Full Performance level SG-14)
• These positions lead to a maximum salary of $68,630 based on annual performance advances and traineeship advances. For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

Application:

• Qualified candidates should send a resume and letter of interest by July 20, 2026 to View email address on click.appcast.io (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number OP-2014/19857, OP-2015/14914 of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.
• New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex