Service Manager

Cerris Systems - Bentonville 1400 SW Susana St Bentonville, AR 72712, USA Service Full-Time Requisition #: SERVI001326 Description Work hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we’ve got your growth in mind. We believe Cerris isn’t just a great place to start your career – it’s a great place to watch it advance for years to come. Come build the Extraordinary with us. Apply today! Nature of Work Manage assigned service department activities and personnel and, as required, manage small construction projects. Perform some direct sales and project work, as required. Supervise & oversee daily activities of service and/or field technicians. Perform project specific financial reviews and examine operating statements and job costs for problems and solutions. Direct sales activities and maintain contacts with key customer accounts. Support field technicians with trade specific technical support. Perform budgeting and analysis of associated costs. Ensure receivables and collections are processed in an appropriate manner. Develop new opportunities for products and programs. Interface with customers to resolve issues, as required. Provide direction to assigned service and project personnel including staffing, training, reviewing performance, and recommending promotions. Review scheduling and work assignments to assist the team with effective resource management. Conduct performance evaluations for assigned team. Review and approve direct reports’ timecards, time off requests, and expenses. Promote the company safety culture and safety awareness throughout the company, projects, or office. Maintain a valid driver’s license and satisfactory driving record which, per Company’s vehicle policy, allows operation of a company vehicle. Exercise initiative or, as directed, perform additional duties to meet the needs of the organization. Qualifications Positive, self-motivated professional with good communication and interpersonal skills Ability to actively prioritize, lead, collaborate with, and function well within a team-oriented Ability to perform work accurately and completely, and in a timely manner Solid communication skills, verbal and written Ability to understand and implement best practice standards Knowledge of organizational structure and available resources Ability to quickly and effectively solve complex problems Ability to multitask while delivering quality through attention to detail Excellent organizational skills Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels Ability to be proactive and resourceful when issues arise Ability to follow-up on inquiries in a timely manner Ability to prioritize multiple projects Proficiency in MS Office Suite, specifically Word, Excel, and Outlook Ability to build relationships with team members and clients Ability to learn and use a variety of company-related software, tools and systems necessary to meet business needs Ability to provide mentorship to less experienced team members Ability to manage a team. Ability to provide performance management feedback and complete evaluations. Ability to manage budgets, maximize profitability and generate future work through building relationships Education A minimum of a bachelor’s degree from a four-year college/university or equivalent experience. Experience 5+ years of related work experience required. Other work‑related experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management. Physical Demands and Working Environment Requires occasional travel to job sites with periods of overnight travel Normal office environment Periods of time walking on construction sites Must be able to lift up to 25 pounds Frequent activity: sitting, viewing, and typing on computer screen Occasional activity: standing, walking, bending, reaching above shoulder, climbing and balancing, stooping, kneeling, crouching, and/or crawling At times will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding) Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols. Cerris and its subsidiary companies are an Equal Opportunity Employer—EEO/AA/M/F/D/V/VEVRAA Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr