Help Desk Technician
The Rockridge Group
Job Description
Job Description
TITLE: HELP DESK TECHNICIAN
POSITION: FULL TIME
JOB SUMMARY:
Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m.
RESPONSIBILITIES:
- Duties include providing hardware and software technical assistance to the Firm’s users.
- Troubleshooting, support and provide general assistance to senior technical staff.
- Setup video conferences to other Firm offices as well as outside entities as requested.
- Maintain inventory of Firm technical equipment and supplies.
REQUIREMENTS:
- Experience with Microsoft Windows 10 desktop environment.
- Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
- Must be knowledgeable in Teams and hosting Zoom calls.
- Legal specific software such iManage, Worksite, Workshare, etc. preferred.
- Strong documentation discipline and experience with a ticket management system.
- Provide, on a rotating basis, after hours on-call coverage for end user support.
- Law firm or professional service firm background a plus
- Potential for travel to other offices as needed
Vacancy posted more than 2 months ago
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