Senior Manager, Organizational Change Management & Communications (Global Security)

Job Description

What is the opportunity?

Royal Bank of Canada is seeking a strategic Senior Manager, Organizational Change Management & Communications (Global Security) thought leader and subject matter expert to establish OCM as a core discipline within the US CISO organization. You'll design a comprehensive OCM framework tailored to RBC's enterprise security transformation landscape, then build and operationalize an OCM capability that becomes the backbone for all pilots, governance initiatives, and service model maturation efforts.

This high-visibility role combines strategic leadership with hands-on execution. You'll provide augmented support for all pilots emerging from the US CISO organization while socializing an evolving service model across Global and regional operations. As you mature the OCM capability, you'll centralize all OCM efforts related to product and service adoption across US legal entities, transforming organizational change from an ad-hoc activity into an embedded, strategic discipline. You'll serve as the chief architect of how RBC's US CISO organization approaches change-defining best practices, governance models, and standardized approaches that enable the organization to navigate complex transformations with speed, alignment, and sustainable adoption.

What will you do?

OCM Framework & Capability Design

• Design a comprehensive OCM framework aligned with RBC's enterprise security transformation objectives, organizational structure, and regulatory environment
• Establish OCM governance standards, including decision-making frameworks, escalation protocols, and accountability structures for all change initiatives
• Define OCM competencies, roles, and organizational structures needed to build a sustainable OCM capability within US CISO
• Create a strategic roadmap for capability maturation, identifying dependencies, sequencing, and resource requirements
• Develop OCM playbooks, templates, and standardized methodologies applicable across pilots, governance initiatives, and service adoption efforts

Pilot & Transformation Support

• Provide comprehensive change management and communications support for all US CISO pilots and emerging initiatives, ensuring structured rollout and stakeholder alignment
• Serve as the OCM thought leader advising leadership on change strategy, risk mitigation, and adoption acceleration for all major initiatives
• Lead organizational readiness assessments across business partners, CUSO entities, and functional teams to identify adoption barriers and opportunities
• Create comprehensive change management and communications plans tailored to pilot-specific needs while building toward enterprise standardization
• Establish feedback mechanisms to measure stakeholder sentiment, identify resistance during pilot phases, and rapidly adapt communications and change strategies

Service Model Maturation & Centralization

• Develop a centralized OCM roadmap consolidating all governance, transformation, and pilot initiatives to ensure cohesive organizational maturity and eliminate silos
• Socialize the evolving service model to mature Global and regional ways of working, translating enterprise security frameworks into actionable guidance for diverse organizational structures
• Define and apply "material change" criteria consistently across security-related initiatives and pilot deployments
• Build a centralized OCM capability for product and service adoption across US legal entities, creating reusable templates, playbooks, and governance standards
• Embed change management best practices into enterprise security governance, including security control gates and pre-deployment readiness assessments

Communications & Stakeholder Engagement

• Design targeted communications strategies for diverse stakeholder audiences (executives, business leaders, IT operations, compliance, security teams), tailored to pilot phases and regional contexts
• Develop change communication artifacts including executive briefings, FAQs, training curricula, and impact assessments to support pilot adoption and service model maturation
• Facilitate cross-functional collaboration sessions to align on change objectives, risks, dependencies, and mitigation strategies
• Maintain an OCM reference library with framework documentation, pilot artifacts, service adoption templates, and lessons learned to support organizational learning and scaling

What do you need to succeed?

Must-have

• 7-10+ years combined experience in IT governance, regulatory compliance, risk management, and/or cyber program management
• 5+ years designing and implementing organizational change management frameworks or programs
• University degree or equivalent combination of education and cybersecurity/governance experience
• Demonstrated ability to build and operationalize centralized capabilities across multiple legal entities or organizational structures
• Background building OCM or governance functions from inception
• Experience scaling pilot initiatives into enterprise-wide programs

Nice-to-have

• Formal training or certification in change management methodology (e.g., Prosci, Kotter, or equivalent)
• Understanding of cybersecurity programs and operating models (e.g., NIST CSF)
• Experience in financial services or regulated industries
• Familiarity with internal audit, 2LOD/3LOD models, and Board-level reporting

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $120,000 - $200,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements that comprise our total compensation package, which includes the following: commission sharing eligibility for select roles, a discretionary bonus, a paid time-off plan, our 401(k) program with company-matching contributions, and our health, dental, vision, life and disability insurance.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

Job Skills
Adaptability, Business Appraisals, Change Communications, Change Controls, Change Management Communication, Change Strategy, Commercial Acumen, Communications Strategy, Critical Thinking, Decision Making, Interpersonal Relationship Management, Long Term Planning, Organizational Change Agent, Organizational Change Leadership, Organizational Change Management, Organizational Changes, Organizational Culture Change, Organizational Readiness, Organizational Transformation, Overcoming Resistance to Change, Stakeholder Engagement, Strategic Communication Planning

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-05-14

Application Deadline:

2026-06-26
Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.