Certification & Education Associate

Job Description

Job Description

Responsibilities

·            Process all certification renewal notices, renewal applications, prepare and ship renewal materials packets, field renewal questions, and perform final notice calls to certified professionals whose certification is about to expire. 

·            Perform administrative functions to distribute appropriate materials and course information to certification candidates. Maintain course student rosters.

·            Coordinate all testing preparation for certification candidates, including notifying candidates of certification eligibility, setting up candidates in the online testing platform, answering exam logistics questions, informing candidates of exam outcomes, and processing newly certified professionals’ certification materials.

·            Coordinate with exam partner and proctor team to assure smooth exam delivery.

·            Conduct data entry related to the certification programs including but not limited to updating contact information and processing renewal payments, certification fees, and retesting fees.

·            Assist with program review and revision process for certification program including proofreading and formatting revised certification study materials to prepare for program launch.

·            Setup all credentialing program Zoom and on-demand courses and edit and upload weekly course recordings.

·            Execute certification re-capture campaigns to include mass e-mail and phone notifications. 

·            Maintain and organize presentations received during Call for Presentations and prepare them for distribution to Education Committee and other stakeholders.

·            Assist with coordination and scheduling of educational and course presenters.

·            Setup webinar events in re:Members association management system. 

·            Maintain on-demand webinar library by uploading previously recorded webinars.

·            Update program e-mail templates with current dates and information for review by director prior to distribution.

·            Maintain department material inventory and place orders for inventory.

·            Support ongoing testing and documentation of association management systems issues impacting department operations and the customer experience.

·            Assist with annual Remodeler of the Year program entry review, as needed

·            Process payments received by check, and coordinate with departments to correct invoicing discrepancies.

·            Assist with special projects as requested