Product Support Specialist

Product Support Specialist

Rite Hite Corp

1 Positions

ID: JR102279

Posted On 07/21/2026

Refreshed On 08/11/2026

Job Overview

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you’ll find innovation, stability, and the chance to grow your career as part of a team that’s always looking ahead.

PURPOSE AND SCOPE

Provide technical assistance to representatives, technicians and customers to assure consistent installation, troubleshooting and support of engineered products in the field.  This position is responsible for ensuring customer satisfaction and promoting positive representative relations.  Work with manufacturing and engineering to improve quality and manufacturability and reduce the cost of current production product.  Initiate and develop new product ideas to provide for further growth.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processcustomer / representative issues that arise from use of the product and technical training.  Also, communicate trends and issues to Engineering,Purchasing, and Manufacturing departments as well as coordinate requests for replacing defective parts.

• Effectively process / authorize Purchase Orders for customer service and warranty claims per established policies and procedures.  This includes product troubleshooting over the phone.  Requires ability to work within the established policies and procedures - using independent judgement whereappropriate.

• Effectively process / document all calls within both the Call log and the CSMSdata base.

• Review standard labor times andrecommendedstocking lists on an annual basis.

• Authorizeclaims perestablished policies and procedures.  Work with representatives to develop a mutually acceptable resolution.

• Develop owner's manuals, technicalbulletinsand field "tech tips".  Ensure written product communications areaccurateand understandable.

• Plan,coordinateand implement service training on the divisional product line to enhance knowledgeable and professional field servicing.  This includes developing tests, visual aids, and creating electronic presentations / tools to be used for training.  Also, properlymaintaintraining equipment as well as the training facility.

• Assistwith new product technical rollouts, preparing presentations, handouts, etc., as well astravelto representative offices asrequired.

• Act as a resource to engineering,purchasingand manufacturing in new product development by providing input on the serviceability and longevity of new products.  Assist the Engineering department in making new product improvements and Purchasing / Manufacturing to reduce potential costs, whilemaintainingacceptable product performance.

• Assistwith sales calls and fly-ins when necessary to act as a technical consultant / trainer.  In addition,demonstrateproducts and describe their technical merits and basic S.O.S. to the customers.

• Resolve shipping problems/issues when shipments are missing, damaged,shortedor shipped toincorrectaddress. 

EDUCATION and/or EXPERIENCE

• Associate's degree (AA) in a relevant technical field combined with twoyearswarranty administrationexperience;or equivalent combination of education and/or experience. 

• Prior experience within the Rite-Hite organization in a Service, Installation, Engineering, or manufacturing role preferred

KNOWLEDGE / SKILL REQUIREMENTS:

The ideal candidate will demonstrate:

• Excellent organizational, negotiation skills and problem-solving skills

• Ability to use and read engineering drawings and schematics

• Working knowledge of electrical control circuits and fluid power. 

• Workingknowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel, AS400, AutoCAD, Solid Works, JD Edwards Enterprise One, Excel and MS Word preferred. 

• Experience with accessing and manipulating e-files (i.e.E-Trunk)a plus.

• Ability to travel overnight up to 20%

• Mustpossessor rapidlyacquirea firm working knowledge of all supported product lines

SUPERVISORY RESPONSIBILITIES :

None .

What We Offer

At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Primary Contact

11661

Dawn Sheffer

,

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Phone

Phone

Phone

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Fax

[email protected]

Email

True

False

True

Job Details

Categories

Architecture/Engineering/Drafting

Customer Service

Maintenance/Repair

Manufacturing

Sales/Service

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1217

Job REQ #

JR102279

# Positions

1

Start Date

20260721

End Date

20260920

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Rite Hite Corp

About the Company

RITE-HITE® Corporation, headquartered in Milwaukee, WI, is an industry leader in the manufacture and sale of loading dock and materials-handling products designed for maximum safety, productivity, and reduced operating costs. RITE-HITE first rose to prominence as a manufacturer of loading dock equipment with an original product line that consisted primarily of loading dock levelers and vehicle restraint systems.

However, with its 1991 acquisition of FROMMELT(TM) Industries, Dubuque, Iowa, RITE-HITE's lineup of dock products was significantly broadened to include industrial power doors, cooler/freezer doors, and dock seals and shelters. Recognizing the need of its customers and an industry's shift toward a preventive maintenance philosophy, RITE-HITE has a separate division dedicated solely to aftermarket sales and service.

The family-owned corporation was founded in 1965 by Arthur K. White, father of RITE-HITE president, Michael White. The company has historically placed a strong emphasis on research and development, leading to new products that pioneer the loading dock industry. In its early years, RITE-HITE established itself as a manufacturer of loading dock equipment of unequalled quality - and that reputation holds true today. A 12-month guarantee of customer satisfaction is standard on all RITE-HITE products sold.

After 30 years, RITE-HITE Corporation remains a leading producer of loading dock and materials-handling products that provide solutions to maximize dock and warehouse safety and productivity. RITE-HITE employs approximately 1600, and maintains more than 30 representative organizations at over 100 different locations throughout Asia, Europe, and North America.

Rite-Hite Corporation is a very family friendly, flexible employer with a pleasant, air conditioned, clean work environment. We are experiencing dyamic growth and have added a second shift manufacturing shift to help us meet our ever growing business demands. We offer competitive pay with an attractive benefit package. We provide paid on the job training for our entry level manufacturing associate positions with great advancement opportunities. Apply today to learn more about this exciting career opportunity.