Shift Lead - Qdoba - A

About this position Shift Leaders act as support to the restaurant managers in daily operations and are responsible for helping to set the tone, ensure memorable guest experiences, resolve issues, and proactively achieve goals. The Shift Leader must be willing to cross‑train and master all positions in the restaurant. The primary responsibility is ensuring product quality and consistent service on the scheduled shift. Primary Responsibilities Provide excellent guest service. Courteous, friendly, helpful, and prompt attention to guests. Assist in accomplishing the goals of the location set forth by the General Manager. Support shifts to ensure accurate and timely production of product, service times, and flow. Maintain good morale by fostering a professional, positive atmosphere. Ensure informed communication with management and employees both verbally and via the 7Shifts Log. Keep the restaurant organized, stocked, clean, and sanitized. Assist in training/development of team members around processes and procedures of each station. Support each shift to ensure company and brand standards are met. Follow operating procedures regarding cash handling and cash control, correcting errors and reporting mistakes or theft. Complete daily administrative paperwork as needed and other paperwork as requested, including prohibited items logs. Respond to customer concerns in a timely and professional manner. Support new programs, policies, or products each shift, as introduced by the General Manager. Assist General Manager in producing an accurate inventory under direction of General Manager; monitor inventory levels and place orders and requisitions. Follow food safety and sanitation guidelines. Required Skills & Abilities Genuine interest in providing a positive guest experience Friendly, outgoing, approachable personality Ability to work well with others and support a positive work environment Ability to work in a fast‑paced environment Dependable Flexible to work nights, weekends, and holidays Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations Strong communication skills and ability to handle stressful situations Strong problem‑solving skills and ability to exercise good judgment Ability to use basic math (addition, subtraction, basic fractions) Must pass a 10‑Year background check Education and Experience High School diploma or equivalent 1+ years of restaurant experience ServeSafe Certified a plus Working Environment Airport: This position operates in a climate‑controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport. Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Shift Lead to possess certain physical abilities. The majority of the workday is spent standing or walking and working in close proximity to others. Eye‑hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20‑50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. Physical Requirements Bend – Occasionally Communicate orally – Constantly Climb/Crawl – Occasionally Evaluate – Frequently Sit – Rarely Perform calculations – Occasionally Kneel – Occasionally Read/Comprehend – Regularly Squat – Occasionally Reason/Analyze – Regularly Stand/Walk – Constantly Write – Occasionally Benefits & Perks Starting pay at $20‑23 an hour Health, dental and vision benefits to full‑time employees after 1 year Free RTD/Light Rail Pass or free parking pass Free meals 401(k) 20% employee match Employee discount Career training and advancement opportunities Equal Opportunity Employer *First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. #J-18808-Ljbffr