Account Manager

POSITION SUMMARY

The Account Project Manager is a client-facing business and delivery owner responsible for managing both the client relationship and the end-to-end execution of assigned marketing programs. The role combines traditional Account Service and Project Management responsibilities into one integrated function, ensuring that client needs are translated into clear scope, actionable workstreams, high-quality deliverables, and disciplined execution across timelines, budgets, resources, and cross-functional teams.

This role serves as the central point of coordination between the client and HSAD internal teams, with accountability from intake and scoping through delivery, financial reconciliation, and post-project review.

KEY RESPONSIBILITIES

Client Partnership & Business Ownership

• Serve as the primary day-to-day client contact and build trusted relationships with client stakeholders.
• Understand client business priorities, marketing objectives, and operational needs; translate them into clear agency workstreams and deliverables.
• Lead client meetings, status updates, campaign discussions, and presentations; communicate recommendations, decisions, risks, and next steps clearly.
• Anticipate client needs, identify potential growth opportunities, and proactively manage scope conversations.
• Coordinate complex stakeholder requirements, including internal leadership, legal/compliance, and multi-layer approval processes.
• Act as a business partner rather than a request relay by bringing solutions, recommendations, and clear ownership to client discussions.

Project & Delivery Management

• Own assigned projects from intake and scoping through planning, execution, delivery, and closeout.
• Build and manage project plans, timelines, milestones, dependencies, workflows, and responsibilities across participating teams.
• Coordinate cross-functional teams including creative, content production, media, digital, channel operations, and other specialists as required.
• Maintain clear visibility into project status and ensure work remains aligned to client priorities, approved scope, and delivery expectations.
• Identify delivery risks, bottlenecks, and dependencies early; develop mitigation plans and escalate issues when necessary.
• Ensure client-facing deliverables are complete, accurate, on brief, and appropriately reviewed before submission.
• Lead post-project or post-campaign reviews and capture key learnings for future work.

Scope, Budget & Resource Management

• Develop project estimates and support statements of work, change requests, and scope documentation as required.
• Track budgets, actual costs, and project financials; support reconciliation and provide clear financial updates to clients and internal leadership.
• Monitor out-of-scope requests and ensure scope changes are identified, communicated, and addressed before work proceeds.
• Coordinate resource needs and capacity with functional leaders; proactively flag resource constraints or gaps that may affect delivery.
• Maintain organized project documentation, approvals, decision logs, and status reporting.

Quality, Communication & Accountability

• Establish clear expectations for owners, deadlines, approvals, and deliverable standards at the start of each project.
• Drive follow-through across internal and client stakeholders and ensure decisions and action items are documented.
• Maintain consistent quality-control practices and ensure work meets client, brand, and agency standards.
• Communicate changes in scope, timing, budget, or risk promptly and transparently.
• Demonstrate a solution-oriented, organized, and accountable working style across all client and internal interactions.

QUALIFICATIONS

• Bachelor's degree in Marketing, Advertising, Communications, Business, or a related field, or equivalent professional experience.
• Experience in account management, project management, integrated marketing, or a comparable client-service role.
• Demonstrated ability to manage multiple concurrent projects, priorities, stakeholders, and deadlines in a fast-paced environment.
• Strong understanding of integrated marketing workflows and the roles of creative, media, digital, production, and channel teams.
• Experience managing project scope, estimates, budgets, timelines, and cross-functional delivery.
• Strong client-facing communication, presentation, organization, and documentation skills.
• Ability to identify issues early, make sound day-to-day decisions, and escalate appropriately.
• Comfort operating with ownership and ambiguity in an evolving organization.

CORE COMPETENCIES

• Client Partnership & Business Acumen
• End-to-End Project Ownership
• Scope & Financial Discipline
• Cross-Functional Leadership
• Planning & Prioritization
• Clear Communication & Documentation
• Problem Solving & Risk Management
• Quality & Accountability

SUCCESS IN THIS ROLE

Success is demonstrated by strong client trust, disciplined project execution, clear scope and financial management, timely and high-quality delivery, effective cross-functional coordination, and proactive identification of business needs and opportunities.