Director - Enterprise Strategy & Business Development

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

The Director - Enterprise Strategy & Business Development is responsible for the development and delivery of strategic and tactical information, including overseeing a team to produce strategic analyses, business plans, and recommendations concerning the organization's competitive position in the marketplace, identifying opportunities for future business development, and supporting the implementation of the organization's enterprise strategic plan. In addition, acts as an expert resource to corporate and operational clients of the MLH integrated delivery system for market research studies, implementation of the enterprise strategic plan, market decision support and growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Director - Enterprise Strategy & Business Development is responsible for the development and delivery of strategic and tactical information, including overseeing a team to produce strategic analyses, business plans, and recommendations concerning the organization's competitive position in the market place, identifying opportunities for future business development, and supporting the implementation of the organization's enterprise strategic plan. In addition, acts as an expert resource to corporate and operational clients of the MLH integrated delivery system for market research studies, implementation of the enterprise strategic plan, market decision support and growth. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Hypothesis-based approach to problem solving for the organization’s strategic priorities. This may include enterprise strategic planning, business development, or general strategic projects as identified. The ability to be a healthcare strategy generalist and learn new areas is required.
• Develops and organizes system strategic plans and strategic priorities to meet department goals and objectives.
• Directs development of strategic plans based on market trends and internal strengths and weaknesses; facilitates implementation of initiatives. Ensures strategic plans address current and future needs.
• Leads a team of managers and individual contributors to collect and validate data, produce high-quality qualitative and quantitative assessments to support strategic planning initiative, business unit planning, program development, and proactively identify opportunities for growth.
• Identifies and pursues growth opportunities and investments, mergers and acquisitions and joint ventures.
• Manages development of certificate of need (CON) strategy and applications. Writes and/or supervises the development of CON applications. Develops strategy for applications and actions to oppose competitor’s CONs. Assists attorneys in preparation and presentations for CON Hearings.
• Synthesize complex information to communicate recommendations and next steps to an executive level audience.
• Enables improved efficiency, quality, profitability and market share through synthesis of service line information and identification of innovations and trends. Directs analyses of information pertaining to major service lines, identifies performance improvement opportunities, interacts with physicians, administrators, and departments to understand possible reasons/causes of variances, and collaborates with departments to share findings and suggest tactics for improvement.
• Always be learning and coach team of managers and individual contributors to do so as well.
• Be a people activator by maintaing and developing a competent, productive, and quality conscious workforce by hiring, evaluating, and coaching department personnel according to the MLH value system. Promotes an environment that encourages staff professional growth and communicates a clear vision of organizational values and expectations.

Education Qualifications

• Bachelor's Degree Business Administration
• Bachelor's Degree Healthcare Administration
• Bachelor's Degree Business Administration
• Bachelor's Degree Healthcare Administration

Experience Qualifications

• Seven (7) years of experience working in healthcare strategy for organizations such as health systems, provider groups, health plans, or in strategy consulting.
• 5-7 years Management

Skills and Abilities

• Experience managing, coaching, and developing individual contributors and managers to achieve organizational goals.
• Technical expertise in at least 4 of the following focuses is required: healthcare strategic planning, service line strategy, healthcare customer experience, digital and virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration.
• Experience with strategy level financial modeling to assist with organizational strategic decision making.
• Ability to coach and lead a team to develop forecasting and modeling tools to assist leaders in predicting trends to inform business development, service line, business unit, and growth planning.
• Prior experience leading a team to deploy a hypothesis-based problem-solving approach from problem statement definition to defining implementation next steps.
• Demonstrates a high degree of customer focus, relationship building, and customer engagement and coaches team to do the same.
• Advanced ability to translate findings into executive level presentations and to facilitate executive level presentations.
• Excellent attention to detail, project management, data analysis, and computer skills. Computer skills in core programs (Microsoft PowerPoint, Excel, Word, Tableau, other relevant data analysis and data visualization programs) are required. Experience with Epic and Workday are preferred.
• Excellent written and verbal communication skills and the ability to coach these within team members as well.
• Capable of independent action, good business judgment, and the ability to work without close supervision.
• Ability to read, comprehend, and prepare complex written materials such as planning documents, marketing strategies, and advanced statistical analyses.
• Ability to organize multiple priorities and tasks while maintaining workflow.
• Ability to deploy technical expertise in at least 4 of the following focuses is required: healthcare strategic planning, service line strategy, healthcare customer experience, digital and virtual health, provider network planning, payer strategy, partnerships, or post-partnership integration.
• Ability to prepare and coach a team to prepare high-level financial analyses independently (e.g. revenue, cost, margin analysis) and to prepare advanced financial models in participation with system Finance leaders.

Supervision Provided by this Position

• Manages assigned Associates.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Frequent travel to other facilities.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.

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