Collection Specialist

Job Description

Job Description

Benefits/Perks

• Entry level position 
• Full time 40 hrs/week 
• Mon-Fri day shift (8:00 AM - 5:00 PM)
• Hourly pay from $19 - $23
• Paid Time Off (Eligibility requirements)
• Career Advancement Opportunities

Job Summary

We are seeking a Collection Specialist to join Benchmark CU Services. In this role, you will monitor delinquent accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. The ideal candidate is dependable, reliable, organized and self-driven with excellent negotiation and interpersonal skills; as well as the ability to work with limited supervision.

Responsibilities 

• Review accounts to collect and negotiate overdue payments
• Research member information and historical data on accounts 
• Communicate with members regarding overdue accounts and reason for delinquency
• Collect payments and provide full resolution to bring account into good standing
• Maintain accurate documentation of account status and collection efforts
• Report on collection activity and present to management

Qualifications

• High school diploma/GED required
• Previous experience as a Collection Specialist or in a similar position and/or financial institution
• Understanding of collection techniques
• Knowledge of debt collection laws and regulations
• Familiarity with Microsoft Office, Excel, and computer databases
• Ability to work well under pressure, set & track goals and deadlines
• Excellent verbal, written communication and negotiation skills