Patient Care Coordinator
AEG Vision
About AEG: At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll join a team that:
- Invests in leadership development and internal growth.
- Believes people and performance go hand in hand.
- Values collaboration, authenticity, and continuous learning.
- Celebrates wins, supports challenges, and grows together.
- Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
- Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
- Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
- Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
- Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
- Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
- Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
- Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
- Run reports and review accounts to ensure all charges are billed, filed, and up to date.
- Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
- Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
- Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
- Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
- Assist in maintaining an organized, clean, and patient-ready front office environment.
- Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.
- High school diploma or equivalent.
- Basic computer literacy and ability to learn practice management systems (EMR).
- Strong organizational skills with attention to detail and ability to manage multiple priorities.
- Strong communication skills (verbal and written) with a focus on patient-centered service.
- Strong interpersonal skills and ability to work collaboratively across teams.
- Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
- Must be able to maintain patient and practice confidentiality.
- 401(k) with Match
- Medical/Dental/Vision/Life/STD/LTD
- Employee Vision Discount Program
- HSA/FSA
- PTO
- Paid Holidays
- Ability to utilize office equipment
- Prolonged sitting, standing, and walking
- Ability to lift up to 10 lbs
Vacancy posted 3 days ago
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