Service Desk Technician (Tier 1)

$16 - $18 per hour

Full-time

Logicalis, Inc.

Summary
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Essential Duties and Responsibilities
Provides support via phone, e-mail and chat to employees of corporate clients.

Assists users in troubleshooting Outlook.

Provides support for Microsoft Operating Systems (Windows7, Windows 10).

Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).

Provides support for mobile devices including configuration and email sync.

Handles 50-60 issues per day efficiently and appropriately.

Maintains regular and punctual attendance.

Utilizes Active Directory database to reset network passwords.

Assists users in adding and changing network printers.

Provides technical support for VPN connectivity issues.

Controls user's computers utilizing remote access tools.

Troubleshoots remote access connectivity problems.

Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supports and conducts self in a manner consistent with client service expectations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience/Technical Requirements/Certifications
Equivalent combination accepted.
Education
Trade School Certificate or Associate Degree in related field.
Experience / Technical Requirements:
1 year experience in call center or service desk environment.

Knowledge of various PC hardware and software applications including:
- Operating Systems: Windows 7, Windows 10
- Office 365 Support
- User creations/terminations (tasks/requests)
- End-user self-service tools
- Cloud support - multiple device data syncing
- ServiceNow or other ticketing systems
- Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.
- Internet Service Provider (ISP), Cable Modem, and Internet Support.
Effective troubleshooting and documentation skills

Experience navigating a knowledgebase

Proficient use of Microsoft Office applications.
Certifications
None
Other Skills and Abilities
Strong technical and client interaction skills.

Self-starter with excellent organizational, administrative and interpersonal skills.

Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.

Excellent oral, written, technical, and business communication skills.

Ability to multi-task and work in fast paced environment.
Hardware & Software Requirements
To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks.
Physical Demands
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Hourly Compensation Range: $16/hr to $18/hr
LogicalisUS Benefits Summary

Apply

Vacancy posted 7 hours ago

Similar jobs that could be interesting for youBased on the Service Desk Technician (Tier 1) in Shelton, CT vacancy

Service Desk Technician - Bilingual Spanish/English (TIER 1)
$16 - $18 per hour
...and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This... ...field. Experience / Technical Requirements: ~1 year experience in call center or service desk environment. ~ Knowledge of various PC hardware...
Suggested
Hourly pay
Full time
Work at office
Local area
Remote work
Logicalis, Inc.
Shelton, CT
2 days ago
Reporting Analyst (Hybrid - Shelton, CT | 1 Day/Week In Office)
$85k - $90k
...technical design documents and present them to team members for review. 80% telecommuting permitted. Location: Shelton, CT Hybrid-1 Day/Week In Office Compensation $85,000—$90,000 USD Compensation is based on factors including level of experience, skillset,...
Suggested
Work at office
Remote work
1 day per week
Budderfly
Shelton, CT
5 days ago
Technical Support Representative 1
...Handle faculty and staff IT technical support cases through the help-desk database by in-person, remote, phone, teams, or email Escalate... ...and external stakeholders and exhibit excellent customer service skills in each interaction. Effective problem solving in computer...
Suggested
Summer work
Remote work
Flexible hours
COMMON - A Users Group
West Haven, CT
22 hours ago
IT Specialist
$33 - $38 per hour
...issues related to computer systems, software, and hardware. This is an on-site position in Guilford, CT. Key Responsibilities Tier 1 and tier 2 response to user requests for technical support. Triage, assign, update, or resolve open tickets. Troubleshoot and...
Suggested
Hourly pay
Full time
Work experience placement
Work at office
Work visa
Night shift
Weekend work
Hyperfine | AI-Powered Portable MRI
Guilford, CT
1 day ago
EHR Support Specialist
...succeed. Key Responsibilities Serve as an escalation point for Tier 1 support requests related to PacEHR functionality, workflows, and... ...ensure continuity and transparency. Monitor and ensure adherence to service‑level agreements (SLAs) for response and resolution times....
Suggested
Saisystems Health
Shelton, CT
22 hours ago
X-ray Technician
...Graduation from an AMA-approved Radiologic Technology program ~1-3 years of CT experience with routine imaging techniques ~ Demonstrated... ...applications ~ Good organizational, communication and customer service skills. Preferred qualifications: CPR Certification AS...
Full time
Part time
Night shift
Day shift
Afternoon shift
Yale New Haven Health
Seymour, CT
22 hours ago
Clinical Support Associate- 24 hours/Eves-Medical/Telemetry Unit-Hooker 1
...Clinical Support Associate- 24 hours/Eves-Medical/Telemetry Unit-Hooker 1 Job Category : Nursing/Nursing Support Requisition Number :... ...performs various general clerical, communicative and support services tasks to nursing, medical, and other staff members on the nursing...
Full time
Work at office
Shift work
Gaylord Hospital
Wallingford, CT
4 days ago
Technical Support Agent
...Customers and Patients who utilize our remote patient monitoring service as well as internal teams who support this monitoring service, and... ...a willingness to help others succeed Qualifications: • 1+ years as a customer service agent or a technical support agent...
Remote work
Shift work
Wellinks, Inc.
New Haven, CT
4 days ago
Support Desk Technician
...Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate...
Local area
Remote work
Work from home
Complete IT Evolved
Branford, CT
2 days ago
Client Support Technician
...EEO/AA/Disability/Veteran Responsibilities 1. Device Deployment 1.1. Deploys new PCs... ...issues. 2.4. Immediately removes from service any device that poses a risk to the security... ...and resolution within the Remedy Help Desk System 2.6. Communicated resolution to customer...
Work at office
Local area
Immediate start
Remote work
Night shift
Yale New Haven Health
Bridgeport, CT
2 days ago
Business Systems Analyst
...Teamwork & Support Collaborate closely with IT and business teams across the organization Occasionally assist with help desk and general IT support as needed What We're Looking For Required Qualifications Associate's Degree in Information Technology...
Work at office
3 days per week
The Family Security Plan
Orange, CT
22 hours ago
Business Systems Analyst
Role Summary We are seeking a Business Systems Analyst to support the day-to-day health, performance, and improvement of core business applications and data systems. This person will play a key role in troubleshooting data and system issues, supporting CRM-related processes...
For contractors
Work at office
Local area
Remote work
Vaco
Orange, CT
1 day ago
Senior Business Systems Analyst
$98k - $166.5k
...profits are donated to help those in need and to support our faith - $1.73B over the past ten years. While we have many employees who... ...understanding of the digital platform, cloud applications, web services, server-side components and APIs Data analysis skills including ability...
Temporary work
Work experience placement
Flexible hours
Knights of Columbus 1039
New Haven, CT
22 hours ago
IT Desktop Support Specialist
...academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive... ...Requirements: Work Environment None Under 1/3 1/3 to 2/3 Over 2/3 Outdoor Weather...
Full time
Work at office
Local area
Remote work
Monday to Friday
Weekend work
The University of Bridgeport
Bridgeport, CT
22 hours ago
Customer Service Automotive Technical Specialist
$24 - $30 per hour
...challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join... ...-solving skills, and commitment to top-tier service will empower customers to make informed... ...knowledge of car parts and car repair. ~1+ years of experience in a Customer...
Work at office
Remote work
Monday to Friday
Shift work
FCP Euro
Milford, CT
4 days ago
Now Hiring IT and Telecom Field Technicians
...looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client... ...on call and ready to respond to service requests within your territory... ...(a strong plus) At least 1 year of I.T. or Telecom experience...
Hourly pay
For contractors
Immediate start
Flexible hours
Lam Research
New Haven, CT
4 days ago
Desktop Support Technician
$22 per hour
...student information systems, etc). Duties/Responsibilities Provide Tier 1 and Tier 2 support and troubleshooting for simple to moderate... ..., document, and update support tickets using the district help desk system. Prepare, deploy, inventory and collect student and staff...
Hourly pay
Casual work
Work at office
Local area
Monday to Friday
TrulyHired
Bethany, CT
3 days ago
Traction Control (TCS) Calibration Technical Specialist
...deliveries and flawless launches Support resolution of vehicle, plant, service, and customer issues Provide input to VTS, STS, SSTS, and CTS... ...support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J‑1, etc). This role is categorized as hybrid. This means the...
Local area
Work from home
Relocation
Relocation package
General Motors
Milford, CT
3 days ago
Sr. Field Service Technician
...Sr. Field Service Technician Industry leading power distribution products and services company is hiring for a Sr. Field Service Technician... ...travel (approx. 70%) will be in the NE region and consist of 1-2 day jobs. Tech must be prepared for weekends and nights...
For subcontractor
Second job
Work at office
Immediate start
Night shift
Weekend work
Compass Resourcing Group LLC
Seymour, CT
22 hours ago
Field Service Technician
* Performs routine and emergency service calls. Troubleshoots, replaces, and/or repairs malfunctioning or inoperative equipment. * Must... ...50% to 75% proficiency in ADT Commercial / Everon Solutions Tier 1 product offerings. This role pays from 35/hr - 55/hr based on...
Local area
Insight Global
North Haven, CT
22 hours ago
Medical Coding Analyst - Diagnostic Radiology
...posting on the patient's account. Working closely with the Business Services manager, this individual is accountable for the reconciliation of... ...Lead. EEO/AA/Disability/Veteran Responsibilities 1. Reconciles and monitors all charge adjustments. 1.1 1.1...
Work at office
Long distance
Yale New Haven Health
Bridgeport, CT
22 hours ago
Technical Support Specialist - Evening
$54k - $80k
...frequent phone and email communications, necessitating strong customer service skills and an understanding of SQL, network and Windows platforms... ...a 9‑hour Sunday-Thursday shift ranging from 1pm‑12am CST with a 1‑hour meal break, and the evening shift offers a compensation...
Remote work
Shift work
Afternoon shift
Relativity
Bridgeport, CT
22 hours ago
Senior Help Desk Analyst
...is smart and capable Must have excellent comm skills White glove service is a must, supporting high-end clients Resolve situations with... ...solve complex issues Tasks assigned by the Director of Service Desk. MUST HAVE: • High School diploma, Bachelor’s Degree a plus • Minimum...
Full time
Work experience placement
Remote work
PRI Technology
Shelton, CT
4 days ago
Data Analyst
$80k - $100k
...customer-facing operations environment. This role focuses on turning interaction and performance data into clear insights that improve service quality and operational efficiency. Responsibilities Build and maintain dashboards to track performance and trends Analyze large...
Work at office
Local area
Remote work
Vaco
Shelton, CT
1 day ago
Field Service Technician (Laborer)
$21 - $24 per hour
...Field Services Technician (Laborer) Clean Harbors in Seymour CT is seeking a Field Services Technician (Laborer) to join our safety conscious... .... Why Work For Clean Harbors? Health and Safety is our #1 priority and we live it 3-6-5! Focus on maintaining sustainability...
Full time
Local area
Weekend work
Clean Harbors
Seymour, CT
1 day ago
Technical Cost Analyst (REMOTE)
$84.3k - $146.17k
...sources to drive extraordinary business results. We exist to change the cost / value curve at RMS. This role requires the ability to drive 1-on-1 engagement with subject matter expert engineers; rapidly develop robust cost models that those engineers and their Integrated...
Full time
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Flexible hours
Shift work
3 days per week
Lockheed Martin - US
Stratford, CT
7 days ago
Reporting Analyst
Reporting Analyst Location: Shelton, CT Perform statistical data analysis Build forecasting & optimization models Code and test reports & dashboards using AWS QuickSight Build data pipelines using Python Work with Agile software lifecycle methodologies, Jira, and Git 8...
Work at office
Remote work
1 day per week
Budderfly
Shelton, CT
22 hours ago
Reporting Analyst
Responsibilities Perform statistical data analysis and build forecasting and optimization models Gather, evaluate, and analyze data from multiple sources to use as input on building KPI’s for Department Analyze and identify trends that will feed areas of opportunity for...
Jobtailor
Shelton, CT
10 hours ago
Family Support Specialist
...IMMEDIATE SUPERVISOR:Family Support CoordinatorPOSITIONS SUPERVISED: NABASIC PURPOSE:To provide social services support for families.ESSENTIAL DUTIES AND RESPONSIBILITIES:1. Complete recruitment applications with prospective families.2. Complete Family Partnerships with...
Work at office
Local area
Immediate start
TEAM Inc
Ansonia, CT
1 day ago
Senior Application Specialist
Senior Application Specialist - Shrink Sleeves & Pressure Sensitive Labels Overview We are seeking a Field Application Specialist to support customers with the application and troubleshooting of shrink sleeves and pressure sensitive (PS) labels. This role requires...
CCL Label
Shelton, CT
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Technician (Tier 1). Be the first to apply!