Business Systems Analyst

Are you someone who enjoys solving problems, working with data, and improving the systems that help a business succeed? We're looking for a collaborative and detail-oriented Business Systems Analyst to join our IT team and play a key role in supporting and enhancing critical business applications and data systems.

In this role, you'll partner with teams across the organization to analyze business needs, troubleshoot system and data issues, and help deliver technology solutions that drive efficiency and innovation. From supporting CRM operations and data integrations to contributing to enterprise-wide projects, you'll have the opportunity to make a meaningful impact in a fast-paced, team-oriented environment.

If you're analytical, curious, and passionate about using technology and data to improve business processes, we'd love to connect with you.

What You'll Do

System Monitoring & Support

• Monitor and maintain daily CRM data imports and exports
• Ensure the stability and performance of CRM-related systems and databases
• Troubleshoot data flow, API, replication, backup, and validation issues
• Collaborate with vendors and external partners to resolve system and data concerns
• Support CRM software deployments and production updates
• Maintain development, testing, and training databases

Business & Data Analysis

• Investigate and analyze data issues reported by end users
• Perform ad-hoc database queries and technical analysis
• Support business requirement gathering and solution design
• Assist with identifying opportunities to improve system performance, scalability, and reliability
• Analyze import/export processes to ensure data integrity and operational efficiency

Project Collaboration

• Participate in projects from planning through production rollout and post-launch support
• Help create and maintain technical documentation, process diagrams, release notes, and project materials
• Partner with stakeholders across departments to deliver effective solutions on aggressive timelines

Testing & Quality Assurance

• Develop and execute testing plans for CRM and integrated systems
• Document and communicate bugs, enhancements, and fixes with development teams
• Coordinate User Acceptance Testing (UAT) and gather business sign-off

Teamwork & Support

• Collaborate closely with IT and business teams across the organization
• Occasionally assist with help desk and general IT support as needed

What We're Looking For

Required Qualifications

• Associate's Degree in Information Technology or related field with 4+ years of relevant SQL/database experience
  OR
• Bachelor's Degree in Information Technology or related discipline
• Experience supporting database-driven applications (SQL Server, MySQL, or Oracle)
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Ability to work independently while also thriving in a collaborative team environment

Preferred Experience

• SQL Server and data/business analysis experience
• CRM and/or ERP systems experience
• Data import/export and SSIS experience
• Insurance industry experience or licensing knowledge is a plus
• UML or technical documentation experience preferred

Technical Skills

• Microsoft SQL Server (preferred), MySQL, or Oracle
• Database maintenance and troubleshooting
• Data analysis and reporting
• API and data integration concepts
• CRM/ERP platforms
• Attention to detail and quality assurance practices

Why Join Us?

At our company, our culture is built around five core values: Caring, Drive, Integrity, Resilience, and Passion . We believe great work happens when people feel supported, empowered, and inspired to make an impact. We're looking for individuals who bring curiosity, accountability, and a collaborative mindset to everything they do.

• Opportunity to work on impactful, enterprise-level projects
• Collaborative and supportive team environment
• Hybrid work flexibility
• Exposure to multiple systems, technologies, and departments
• Career growth within a data-driven organization

This position requires you to be in the office in Orange, CT at least three days a week.