Welcome Center Coordinator

Welcome Center Coordinator

This role serves as the primary point of contact for all visitors to the Opportunity Campus, ensuring a welcoming and professional experience. In addition, the position is responsible for coordinating community usage of designated meeting spaces, managing scheduling, and supporting events to foster strong community engagement. The Welcome Center Coordinator will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.

Essential Functions

Visitor Services

• Greet and assist all visitors, ensuring a positive and professional first impression.
• Maintain visitor logs and ensure compliance with campus security protocols.
• Provide information about campus facilities, programs, and events.
• Coordinate with internal teams to prepare for scheduled visits and tours.

Community Space Coordination

• Manage scheduling and reservations for community meeting spaces.
• Ensure meeting spaces are properly set up and equipped for events.
• Serve as liaison between community groups and campus staff to facilitate smooth operations.
• Monitor usage and maintain records of community engagement activities.

Administrative Support

• Maintain accurate calendars for space usage and visitor appointments.
• Assist with event logistics, including signage, refreshments, and technology setup.
• Prepare reports on visitor traffic and community space utilization.
• Perform other duties as assigned.

Minimum Qualifications

Required Skills

Education

• High school diploma or equivalent; associate degree preferred.

Experience

• 2+ years of experience in customer service, hospitality, or administrative roles.

Knowledge / Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in scheduling software and Microsoft Office Suite.
• Strong organizational skills with attention to detail in tracking reservations, visitor data, and space utilization.
• Ability to anticipate needs and proactively address scheduling conflicts, visitor concerns, or operational issues.
• Skill in building and maintaining positive relationships with diverse populations, including community partners, program participants, and internal teams.