Service Manager (Air Handling Unit, Datacenter), Tate Americas

Job Description

Job Description

Job Type: Full-Time (Exempt)

Duration of role : Permanent

Position : 1

Reporting to : AHU and Electrical Product Manager, Kingspan Data Solutions

Location : Columbia, MD OR St Paul, VA, OR Pocahantas, AK OR Wichita Falls, TX, OR Glasgow, KY

About Us

Tate Americas is a key business within Kingspan Data Solutions and is at the forefront of delivering integrated solutions to the rapidly expanding data centre market. We combine engineering expertise, advanced manufacturing and operational excellence to deliver complex, mission-critical projects for some of the world’s largest technology companies.

With significant investment and ambitious growth plans, Tate is evolving beyond traditional manufacturing to become a fully integrated solutions provider, offering customers a seamless delivery model from design and manufacturing through installation, commissioning and final handover. 

About the Role

The AHU Service Manager supports all aspects of AHU services. Supports inventory management and stock component purchasing functions in a fast-paced and dynamic environment to ensure adequate flow of critical materials.  This role requires someone who responds quickly to customer requests, can think on their feet, has experience in HVAC services, and has working knowledge of data center cooling topography. Works among multiple teams to successfully fulfill customer requirements.  Actively participates in problem-solving exercises, communicates concerns, and issues, and works towards successful resolutions.  Identifies opportunities for improvement and acts to implement process changes.

What You’ll Do

• Work with design and manufacturing teams to share service-related concerns on a new product to be launched this year specific to data centers
• Lead the development of product literature, installation and operation manuals, recommended services documents, service reports
• Work with marketing teams on product literature publishing, as well as industry trade show attendance and support
• Develop maintenance programs for new products
• Develop, maintain, and execute different service level agreements for customers nationwide
• Work with factory and commercial teams to understand industry costs and product cost profile for different components within each cooling unit
• Work with local factory installation teams so integration and installation approach is supported by product design
• Work with purchasing team to ensure any needed long lead equipment is done in a timely manner to align with project delivery timelines
• Review of mechanical equipment specifications, submittals, drawing sets, one-line drawings to ensure project compliance with what is being provided
• Work on-site with installers, mechanical contractors, to troubleshoot as needed
• Management of third-party installers or commissioning agents during product integration and testing
• Gains full understanding of all material applications and uses and constructability of finished products.
• Monitors inventory on projects and initiates corrective actions with team when necessary. Suggests alternate uses to avoid material obsolescence.
• Gains critical understanding of material costs, commodity swings, and cost drivers to obtain most advantageous and competitive prices.
• Tracks industry standards and associated lead-times, can identify alternative supply chains on an as needed basis  
• Develops and manages vendor relations and transactions, communicate issues and non-conformances, measures performance, and ensures compliance.
• Actively participates in project forecasting for purposes of resource and material planning.
• Assists with resolving critical situations and revisions with professional deportment and provides support to multiple Tate teams in the execution of customer requirements.
• Establishes and maintains positive and effective working relationships with all inter-company departments and personnel, as well as suppliers.

• Maintains awareness of individual contribution to and impact of the quality, safety, environmental, and product compliance policies and activities; reports all quality issues, unsafe acts, and unsafe conditions to the proper personnel.

Additional Expectations

• Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.
• Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.
• Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.
• Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.

What You’ll Bring

• A minimum of 15 years’ relevant experience in HVAC services and product development and support including experience with mechanical installation, building commissioning services, mechanical installation troubleshooting
• Experience in HVAC product manufacturing and development
• Experience in HVAC controls: at the product level and the BMS level
• Experience in supply chain and procurement functions for HVAC related infrastructure and electrical service/installation projects, and/or sufficient experience to have demonstrated capacity, means, aptitude, and initiative to solve problems, develop process improvements and achieve desired outcomes.
• Knowledge and practice with purchasing processes, vendor sourcing, supplier negotiation, as well as determining and understanding cost drivers and market conditions.
• Previous experience with material management, inventory control, and MRP systems.
• Ability to read and understand specifications and read technical electrical drawings.
• Proficient with Microsoft Office 365 (Word, Excel, Teams, etc.) applications and computer technology.
• 25-50%travel to other facilities, suppliers, and project sites may be required.

What You’ll Get

• This role is eligible for a discretionary bonus
• Career Scope and Advancement:  As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.
• World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.
• Corporate Social Responsibility: Through  Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.
• Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.
• Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.
• Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Stay connected with us on  LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Tate Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. We are committed to providing reasonable accommodations to qualified individuals with disabilities. Employment is contingent upon the successful completion of post-offer requirements, including a background check and drug screening, in accordance with company policy and applicable laws.

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