Desktop Engineer

Desktop EngineerJoin the team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?At Align, our professionals are the key to our success. We don't just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We're a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!We believe great communities lead to great companies. That's why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.Position OverviewAlign seeks a highly experienced and motivated Desktop Engineer that possesses strong client-service skills and solid desktop troubleshooting experience. This position will report to the Align Managed Services team, which provides monitoring and support services for critical and noncritical IT assets. Prior Hedge Fund or Alternative Investment industry experience is preferred. Qualified candidates will have prior experience providing deskside, technical support for executives and VIPs in a Corporate Environment. Excellent customer service, follow-up, and communication skills are a must.This is a hybrid role requiring onsite presence four days per week at client sites.You will be required to participate in a rotational on-call schedule that includes overnights and weekendsThis is a full-time position offering full benefits, a salary in the $80K to $95K range.ResponsibilitiesProvide on-site desk side support for desktop-related and end user technical issues at one of our key managed services client locationsProvide outstanding customer service, IT support, follow through and resolution with a focus on Executive and VIP end usersWork closely with clients possessing varying levels of IT knowledge and provide technical support for users, including issues related to IP phone, desktop, connectivity, and desktop applications (Microsoft Office / O365)Install, upgrade, and remove desktop applications / user workstationsTroubleshoot general computer and server problems and ensure all systems, workstations and printers are in working order and operating efficientlyPreferred Qualifications2 to 5 years of experience working with a Managed Services ProviderThe ideal candidate will hold a Bachelor's degree or equivalent professional certificationsAdvanced understanding of troubleshooting theory, systematic troubleshooting, split-half triagePrevious experience with Hybrid & Cloud environmentsProven ability to operate MS 365, Exchange, Intune, Entra ID (Azure AD)Strong understanding of Remote Work Systems (VPNs, VMs/AVDs, RDC)Familiarity with Active Directory & Group PolicyBasic networking skillsSome Hedge Fund or Alternative Investment industry experience is strongly preferredQualificationsA minimum of four years of desktop support / end user technical support experienceCandidate must be client-focused, comfortable interfacing with executive clients and able to maintain a high level of serviceExcellent verbal and written communication skills and the ability to be prompt and courteousStrong attention to detail, multitasking skills, and sense of teamworkAbility to work in a fast-paced & dynamic environmentTo support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.Benefits and Perks:Comprehensive Medical, Dental, and Vision coverageHealth Savings Account (HSA) and Flexible Spending Account (FSA) options401(k) plan with a dollar-for-dollar company match at 3% up to an annual maximum of $5k.Complimentary ClassPass membership to support your health and wellness goalsGenerous Paid Time Off (PTO)Company-paid holidaysCellphone Reimbursement ProgramFloating Holiday to celebrate a day that is meaningful to youPre-tax commuter benefits, where applicableEmployee wellness programs, events, and team-building activitiesEmployee referral programAlign is a premier global provider of technology infrastructure solutions.Align specializes in designing and deploying technology infrastructure solutions from the data center to the desktop as well as providing managed IT services for clients.Our professional services team, which includes Data Center Solutions, provide strategic consulting, design, project management, engineering, implementation and support. Our best-in-class Managed Services team provides IT services and cybersecurity advisory for clients within the Alternative Investment industry. Align is a Microsoft Tier 1 Cloud Solutions Provider (CSP) and Gold Partner.Our client centric approach and passion for driving IT innovation has enabled us to provide tailored solutions and business transformations for over three decades. Leading firms have relied on Align to provide forward-thinking technology strategies that support their current and future business needs.Our teams have flawless track records of delivering technical solutions and have established long-standing relationships with an impressive client list of both Global 1000 and SMB clients. We work across a diverse list of industries including financial services, life sciences (pharmaceutical and health care), retail, technology, media and telecommunications.