Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Service Desk Engineer

Ardent Services

Service Desk Engineer

At Ardent, we hire people who want more than a job — they want to serve a mission that matters. Our teams support the federal government's most critical national security and defense priorities, helping protect the nation, strengthen resilience, and advance the technologies and capabilities that keep America secure. For veterans, cleared professionals, and purpose-driven innovators, Ardent is a place to continue serving alongside a team that understands the importance of the mission and the people behind it.

We also know top talent has choices, which is why we back our mission with benefits and flexibility that stand out: competitive pay, comprehensive health coverage, flexible PTO, federal holidays off, tuition reimbursement, professional development support, wellness stipends, and a culture that values and rewards hard work, dedication, and adaptability. If you want to build something meaningful, while enjoying the kind of flexibility and support that you need to do your best work — Ardent is where your next mission begins.

Ardent is seeking a Service Desk Engineer to join our team.

This is an onsite position in Washington DC.

Position Description:

Ardent is seeking a Service Desk Engineer to design, implement, and maintain technical controls to reduce the risk of unauthorized initial discovery and lateral movement, malicious credential use and defense evasion, and persistence via machine key and related system-abuse techniques within CBO's environment. The engineering services will also enable secure endpoint, identity, and device lifecycle operations in support of CBO's threat detection and mitigation strategy. This scope does not include routine end-user help desk support, but rather engineering tasks to resolve issues arising from complex or escalated tickets.

Responsibilities and Duties:

  • Design and maintain secure standard workstation images that enable access to the VDI environment for remote users on both macOS and Windows platforms.
  • Design and maintain secure standard workstation images that enable access to the VDI environment for on-site users on both macOS and Windows platforms.
  • Engineer and maintain operating system and application patching, version control, and lifecycle management for supported applications, ensuring delivery through approved mechanisms such as a company application store, Microsoft Intune, or Group Policy Objects (GPO) based on user role and access level.
  • Engineering and maintaining secure baseline configurations for macOS and Windows endpoints to support both on-site and remote access use cases.
  • Using Ivanti and KACE to manage operating system and application patching, version control, deployment workflows, and remediation of configuration drift.
  • Leveraging Microsoft Intune to enforce device compliance, configuration profiles, security policies, and conditional access requirements based on user role and device posture.
  • Design, build, and maintain standardized, division-specific workstation images for macOS and Windows that incorporate approved baseline security controls and required VDI/remote access clients.
  • Maintain imaging toolchains and automation scripts (Ivanti, KACE, JAMF, or equivalent) used for image creation, testing, and deployment; validate image integrity prior to production release.
  • Engineer and operate patch management processes using Ivanti (or equivalent) for OS and third-party application patching; coordinate Intune/GPO-based patch orchestration for Windows endpoints.
  • Implement and maintain enrollment workflows for Intune, Autopilot (Windows), and Apple Business Manager / JAMF for macOS and iOS devices.

Requirements:

  • This position requires active Top Secret Clearance
  • Bachelor's degree in Information Technology, Cybersecurity, or a related field (or equivalent experience).
  • Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity.
  • Six (6) years of experience performing engineering (not help desk) functions in enterprise environments.
  • Experience working under formal change control, audit, and security governance processes.

Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process.

Ardent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.

Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Service Desk Engineer in Washington DC vacancy
  • $86k - $138k

     ...Systems Administrator & Mission Support Engineer in Greenbelt, MD in support of our National...  ...varied IT equipment/systems.Provide desk side console support for a varied user base...  ...of various IT hardware, software, cloud services, and networking concepts. Ability to assess... 
    Suggested
    Contract work
    For contractors
    Work at office
    Local area
    Relocation
    Shift work

    Peraton Corporation

    Greenbelt, MD
    9 hours ago
  • $143.91k

    Agency: Defense Information Systems AgencyDepartment: Department of DefenseSub agency: DISA - Joint Network Operations Security CenterSalary: Starting at $143,913 Per year (GG 14)Dates: Open 07/30/2026 to 08/06/2026Schedule: Full-timeWork type: PermanentRelocation: TruePosition...
    Suggested

    United States Government

    Arlington, VA
    4 days ago
  •  ...secure, and innovative power and technology solutions through engineering expertise and smart systems integration.Why Join Us?Our people...  ...engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric... 
    Suggested
    Local area
    Flexible hours

    M.C. Dean

    Washington DC
    9 hours ago
  • $30 - $35 per hour

     ...North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire...  ...purchase orders, and vendor relationships for IT equipment and services. Manage corporate mobile devices and Verizon services,... 
    Suggested
    Full time
    Temporary work
    Work at office
    Remote work
    Flexible hours

    NRI North America

    Washington DC
    2 days ago
  •  ...operations. This position is part of the Enterprise Infrastructure Services (EIS) organization—responsible for MPO’s Enterprise Information...  ..., and deliver workstations from the office to the customer’s desk The person in this position must be able to remain in a stationary... 
    Suggested
    Work at office
    Remote work
    Flexible hours
    Afternoon shift

    MANTECH

    Laurel, MD
    7 hours ago
  •  ...Position Overview Rapid Strategy is seeking an experienced IT Help Desk Specialist to support a federal customer in Washington, DC. This...  ...initiatives. The successful candidate will work closely with Service Desk, Infrastructure, Network Operations, Cloud Services, and... 
    Permanent employment
    Casual work
    H1b
    Work at office
    Monday to Friday

    Rapid Strategy

    Washington DC
    4 days ago
  • Role Overview The IT Support Specialist is responsible for delivering high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands-on and remote support for desktop and mobile computing environments... 
    Temporary work
    Remote work
    Flexible hours

    DLH Corporation

    Bethesda, MD
    9 hours ago
  •  ...customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support,... 
    Work at office
    Monday to Friday

    1872 Consulting

    Washington DC
    4 days ago
  • $68k - $75k

     ...flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 1741 Job Title: IT Service Desk Technician Location: On-Site, Arlington, VA Clearance Level: Secret, Must Have Clearance to Start... 
    Contract work
    Work at office
    Monday to Friday

    Agile Defense

    Arlington, VA
    43 minutes ago
  •  ...IT Help Desk Technician We are seeking an experienced IT Help Desk Technician to serve as the first line of technical support for...  ...and access-related issues while ensuring a high level of customer service for both onsite and remote users. This role requires strong... 
    Remote work

    Saxon Global

    Washington DC
    1 day ago
  •  ...Consultants (CTC) is seeking an IT Help Desk Specialistto support the Congressional Budget...  ..., data analytics, cloud managed hosting services, agile software development, DevOps,...  ...and coordinate with internal Tier III Engineering, Network Operations, and Cybersecurity teams... 
    Permanent employment
    Full time
    Contract work
    For contractors
    Work at office
    Local area

    Computer Technologies Consultants

    Washington DC
    3 days ago
  • $32 - $35 per hour

     ...Help Desk Technician Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed.... 
    Hourly pay
    Remote work

    AHU Technologies, Inc.

    Washington DC
    3 days ago
  • $51k - $82k

     ...Agency is actively recruiting for an IT Help Desk Technician for a top DC law firm. This...  ...with incidents and collaborate with engineering teams to find actionable solutions. This...  ...Include: • Manage and resolve Tier 1 service desk request • Track and resolve service... 
    Relocation
    Shift work

    Ford Agency

    Washington DC
    21 hours ago
  • $75k - $85k

     ...critical conditions. About the role The Forterra Enterprise Services team seeks a highly skilled, customer-focused IT Support...  ...experience What We're Looking For: ~3+ years in an IT Service Desk or technical support role ~ Proficiency with Linux... 
    Full time
    Temporary work
    Work experience placement
    Local area

    Forterra, Inc.

    Arlington, VA
    4 days ago
  •  ...Software Systems, Inc. (CSS) is seeking a motivated Tier 1 IT Help Desk Technician to support our client in Washington, DC. This is an...  ...and technical support in a Windows environment, strong customer service skills, and a willingness to learn. This position provides first... 
    Permanent employment
    Temporary work
    Work experience placement
    Work at office
    Local area
    Remote work

    Custom Software Systems, Inc.

    Washington DC
    16 days ago
  • $80k - $90k

     ...About Bering Straits Professional Services, LLC Bering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. BSPS is certified by the U.S. Small Business Administration... 
    Permanent employment
    Full time
    Contract work
    For contractors
    Work at office
    Remote work

    Bering Straits Native Corporation

    Washington DC
    3 days ago
  •  ...limited to:Responsible for the application and execution of the service level management (SLM) processes, regularly monitors and reports...  ...the customer experience and information technology (IT) service desk services and support activities (e.g. customer calls, install, moves... 
    Full time
    Temporary work
    Part time
    Local area
    Remote work

    Department Of Labor

    Washington DC
    3 days ago
  • This position is located in the Remote Production Services Section (RPSS) within the Electronic Information Products Division (EIPD). This section provides general oversight and serves as the main point of contact for end-user support of data dissemination, data validation... 
    Permanent employment
    Full time
    Temporary work
    Part time
    Work experience placement
    Work at office
    Local area
    Remote work
    Relocation

    Department Of Commerce

    Alexandria, VA
    3 days ago
  • $207k - $312k

     ...federal programs.We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed withour...  ...teams.Review major technical designs, integration approaches, engineering plans, standards, procedures, service models, and IT-related deliverables... 
    Full time
    Local area

    MetroStar Systems

    Washington DC
    2 days ago
  • $99k - $225k

     ...security hardeningKnowledge of Information Assurance Vulnerability Management (IAVM) program and Enterprise Mission Assurance Support Service (eMASS) for Risk Management Framework (RMF) reportingKnowledge of cybersecurity and IT-related NIST Special Publications (SP)... 
    Full time
    Contract work
    Part time
    Work at office
    Local area
    Remote work

    Booz Allen Hamilton

    Arlington, VA
    6 hours ago
  • $143.91k

    Agency: Treasury, Departmental OfficesDepartment: Department of the TreasurySalary: Starting at $143,913 Per year (GS 14)Dates: Open 08/03/2026 to 08/24/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosition ID: 26-DO-13015780-PDocument ID: 878891700Grade:...

    United States Government

    Washington DC
    7 hours ago
  • $121.79k

    Agency: Administrative Office of the U.S. CourtsDepartment: Judicial BranchSub agency: Department of the Chief Information OfficerSalary: Starting at $121,785 Per year (AD 00)Dates: Open 07/29/2026 to 08/12/2026Schedule: Full-timeWork type: PermanentRelocation: FalsePosition...
    Work at office

    United States Government

    Washington DC
    4 days ago
  • $121.79k

    Agency: Office of the Inspector GeneralDepartment: Department of Homeland SecuritySub agency: Office of Technology & InnovationSalary: Starting at $121,785 Per year (GS 13-14)Dates: Open 06/23/2026 to 08/07/2026Schedule: Full-timeWork type: PermanentRelocation: TruePosition...
    Work at office

    United States Government

    Washington DC
    4 days ago
  • $186.21k

    Agency: Federal Deposit Insurance CorporationDepartment: Other Agencies and Independent OrganizationsSub agency: Division of Risk Management Supervision, Operational RiskSalary: Starting at $186,206 Per year (CG 15)Dates: Open 07/31/2026 to 08/06/2026Schedule: Full-timeWork...

    United States Government

    Washington DC
    7 hours ago
  • $143.91k

    Agency: Federal Communications CommissionDepartment: Other Agencies and Independent OrganizationsSalary: Starting at $143,913 Per year (GS 14-15)Dates: Open 07/22/2026 to 08/12/2026Schedule: This is a full-time position. Work schedules, including telework, are at the discretion...
    Full time
    Remote work
    Overseas

    United States Government

    Washington DC
    3 days ago
  • $169.28k

    Agency: Patent and Trademark OfficeDepartment: Department of CommerceSub agency: Rescources Management Office (RMO), Enterprise Architecture Division (EAD)Salary: Starting at $169,279 Per year (GS 15)Dates: Open 07/29/2026 to 08/07/2026Schedule: Full-timeWork type: PermanentRelocation...
    Work at office

    United States Government

    Alexandria, VA
    4 days ago
  •  ...IT is applied to key business functions applying business process engineering concepts and methods.Requirements Conditions of EmploymentU.S. Citizenship requiredRegistered or exempt from Selective Service ( not previously completed, a background security investigation... 
    Full time
    Part time
    Work experience placement
    Work at office
    Remote work
    Relocation package

    Department Of Health And Human Services

    Washington DC
    3 days ago
  •  ...Support Operations Plan, coordinate, and monitor daily IT and telecommunication support activities to ensure timely resolution and service quality. Prioritize incoming requests, track progress, and maintain performance Security & Compliance Support audits, asset tracking... 

    InstantServe

    Washington DC
    4 days ago
  • $143.91k

    Agency: Patent and Trademark OfficeDepartment: Department of CommerceSub agency: OCIO- Business Product Delivery Office -Enterprise Business Product Delivery BranchSalary: Starting at $143,913 Per year (GS 14)Dates: Open 07/23/2026 to 08/06/2026Schedule: Full-timeWork type...
    Work at office

    United States Government

    Alexandria, VA
    3 days ago
  •  ...development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the...  ...the customer with technical oversight of the Service Provider(s) for the portfolio of projectsProviding technical leadership... 

    Science Applications International Corporation

    Bethesda, MD
    3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Engineer. Be the first to apply!