Client Service Representative - Veterinary Receptionist

Description


Position at Four Paws Veterinary Center


Client Service Representative - Veterinary Receptionist

Four Paws Veterinary Center is seeking a full-time Client Service Representative (CSR) to join our team in Dublin, CA .


CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client's first and last impression of Four Paws. It's important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.


About Us:

At Four Paws Veterinary Center, we are more than just a clinic-we are a family. We are a growing two-doctor practice specializing in high-quality veterinary care for dogs and cats. With a strong emphasis on client education and comprehensive care, our clinic is designed to ensure the best outcomes for both pets and their families. Our team and hospital leaders are committed to providing a supportive and inclusive environment for our team members

If you're ready to contribute to making a positive impact on the lives of pets and their families while enjoying a balanced and rewarding career, we would love to hear from you!

Essential Functions and Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client check-ins and check-outs, including reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client's stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills and Qualifications:

• High School Diploma or GED required
• At least two years of customer service experience required
• Experience in a veterinary practice (or human medical practice) preferred
• General computer skills and ability to learn multiple programs
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds
• Schedule is 4 days per week, 10-hour shifts per day

Compensation and Benefits:

• Pay is $18 - $19 per hour (DOE)
• 4 x 10's schedule
• Paid time-off inclusive of sick, personal and vacation
• 401K with company match
• Medical, Vision and Dental Insurance Plans with multiple options
• Employer-paid Short-Term Disability and Life Insurance
• Long-Term Disability option
• Company-sponsored Employee Assistance Program (Headspace)
• Progyny-Fertility and Family Building Support
• LGBTQIA+ support with FOLX HEALTHCARE
• Sword Digital Musculoskeletal & Physical Therapy Program
• Referral Bonus Program
• DailyPay on Demand
• Employee Discounts for Pet Care

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.


United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.