Receptionist

Job Description

Mercy Youngstown Behavioral Health is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a part of the leadership team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Responsible for greeting guests and receiving calls, determines the nature of their business and directing them to the appropriate staff. Demonstrates excellent customer service skills. Able to perform a wide variety of clerical duties such as typing, filing, copying, message taking or other duties as assigned. Facilitates follow of information through the hospital while adhering to HIPAA guidelines. Works closely with the Business Development and Assessment departments in the patient assessment and admission process. Must be competent in obtaining patient vitals when asked by Assessment Department.

How you'll contribute

An Receptionist who excels in this role:

• Greet patients and guests upon arrival and ensure their comfort.
• Demonstrates excellent guest relations in communication and cooperation, assists patients, licensed practitioners, co-workers and visitors in a prompt and courteous manner.
• Records and routes telephone and in-person messages accurately, completely, and promptly.
• Maintains an accurate record of visitors each day, personal belongings dropped off, visitation logs, etc.
• Demonstrates thorough knowledge of hospital emergency code response procedures with ability to calls codes through the speaker system in a correct and audible manner.
• Routes incoming mail promptly and to the correct departments or individuals. Maintains awareness of highly confidential and/or important documents received at the hospital (as assigned).
• Assure lobby area is clean and presentable, with appropriate beverages and snacks for patients and visitors.
• Assists Assessment and other departments as required.
• Offers assistance to the Business Development/Community Relations Department with respect to special projects and community involvement.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• Education: High School Diploma or GED equivalent
• Experience: Minimum 7 years administrative experience.