Business Analyst

Business Process Analyst

We are seeking a Business Process Analyst for a 9-month contract engagement to support infrastructure-focused security initiatives across a complex enterprise technology environment. This role will partner with infrastructure, security, engineering, operations, and program teams to analyze current processes, identify gaps, and help drive improvements that strengthen execution, governance, and operational consistency.

Required Skills & Qualifications (Must-have qualifications that candidates must meet to be considered)

• 5 years of experience as a Process Analyst, Business Analyst, Program Analyst, or related role in enterprise technology environments.
• Strong experience working with infrastructure organizations, such as server, network, cloud, storage, platform, or operations teams.
• Experience supporting security, risk, compliance, or remediation-related initiatives in a technology environment.
• Demonstrated ability to document and improve operational processes across cross-functional teams.
• Strong facilitation skills with the ability to engage technical and non-technical stakeholders.
• Experience creating process documentation, workflow diagrams, procedures, and governance artifacts.
• Strong organizational skills with the ability to manage multiple priorities and follow through on action items.
• Excellent written and verbal communication skills.
• Proficiency with tools such as Client Office, Visio, Excel, PowerPoint, Jira, ServiceNow, SharePoint, or similar platforms.
• Prior work experience at client or in client's Industry.

Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications (Nice-to-have skills but are not required)

• Experience in large, regulated enterprise environments.
• Familiarity with infrastructure security concepts such as vulnerability management, patch lifecycle processes, asset ownership and accountability, CMDB/process dependencies, remediation planning, and tracking.
• Experience supporting technology transformation, governance, or control-related initiatives.
• Working knowledge of Agile, hybrid delivery models, or structured program governance practices.

Day-to-Day Responsibilities (key tasks and expectations for the role)

• Analyze and document current-state processes related to infrastructure and security initiatives.
• Partner with infrastructure, engineering, security, and operational teams to identify process gaps, inefficiencies, dependencies, and risks.
• Support the development of target-state process flows, standard operating procedures, intake models, and governance routines.
• Help coordinate process improvements tied to security efforts such as vulnerability remediation, patching governance, exception management, control validation, issue tracking and remediation workflows, operational readiness, and handoffs.
• Facilitate working sessions with cross-functional stakeholders to gather requirements, validate workflows, and align on ownership.
• Develop clear documentation including process maps, RACI models, requirements, decision logs, meeting summaries, and action trackers.
• Track action items, process milestones, dependencies, and risks across multiple workstreams.
• Support reporting and status communication for leadership and program stakeholders.
• Identify opportunities to improve consistency, accountability, measurement, and operational adoption.
• Assist with implementation planning to ensure new or revised processes are practical for infrastructure teams to execute.

Company Benefits & Culture

• Competitive compensation package.
• Opportunities for professional development and growth.
• Collaborative and innovative work environment.