Veterinary Receptionist (PT)

Veterinary Receptionist

Joining Veterinary Urgent Care Center Worcester means becoming part of a medical mission focused on providing exceptional, high-acuity care when pets need it most. Our dedication to patient welfare and client satisfaction is deeply appreciated by the community, reflected in our excellent 4.9-star Google rating. We are actively seeking veterinary professionals ready to commit to excellence and become core members of our collaborative team. If you are passionate about the speed and complexity of urgent care medicine, this is the environment where you can truly do your best work. We understand that providing world-class medicine requires comprehensive support, which is why we structure your workday to enable success. As a dedicated member of our network, you gain immediate access to robust resources designed to help our teammates succeed and grow their careers. We prioritize continuous education and skill development, offering supportive programs to help you achieve long-term professional goals, whether that means earning your credentialed technician status, specializing in advanced urgent care techniques, or moving into a future leadership position. This infrastructure ensures you always have the educational bandwidth and peer consultation needed to advance your capabilities. The urgent care environment at our Worcester location is specifically calibrated for rapid diagnostics and intervention, offering a challenging yet highly rewarding medical setting. Though we are a localized center, our access to expertise is expansive; our veterinarians can readily consult with internal specialists across the network, ensuring every patient benefits from a deep collective knowledge base. We emphasize clear, evidence-based protocols, allowing our teammates to work confidently alongside dedicated professionals who share your high medical standards. Worcester, Massachusetts, stands as New England's second-largest city and offers a dynamic blend of history, education, and innovation. Situated centrally, Worcester provides an ideal lifestyle that balances urban amenities—including top universities, cultural institutions, and an emerging culinary scene—with easy access to the beautiful natural landscapes of the region. Known affectionately as the Heart of the Commonwealth, this city provides an outstanding backdrop for medical professionals. When you join our urgent care team in Worcester, you are planting roots in a rapidly growing community that provides abundant professional stability and a high quality of life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.