Intake Manager

Acute Intake Manager We’re looking for an Acute Intake Manager who wants their work to mean something—someone who brings care, accountability, and purpose to how referrals become treatments and how systems become services. Why This Role Matters The Acute Intake Manager plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery. Responsibilities Lead and oversee the front‑end referral and admissions process, including benefit verification, prior authorizations, and re‑authorizations, to ensure timely pull‑through to care Manage and develop the Acute Intake / Referral Management team, setting clear metrics, goals, and performance expectations Establish and maintain intake workflows, communication protocols, and documentation standards that support high‑quality, compliant patient records Collaborate closely with Pharmacy Services, Nursing Services, Sales, and executive leadership to ensure seamless end‑to‑end referral outcomes Serve as an escalation point for intake and referral issues, driving resolution with urgency and accountability Monitor SLAs, referral volume trends, and payer performance, proactively adjusting staffing and resources to support growth Support accreditation, quality improvement initiatives, audits, and HIPAA‑compliant practices Identify opportunities for process improvement and lead thoughtful change that benefits patients, providers, and teammates Qualifications A deep commitment to the human impact of timely, accurate infusion access 5+ years of experience managing acute infusion or specialty therapy referrals, care coordination, or prescription services 3–5 years of reimbursement, payer, or authorization experience across Medicare, Medicaid, and commercial plans Experience leading and developing teams, setting metrics, and supporting performance improvement Strong knowledge of infusion therapies, intake qualifications, ICD‑10, and referral documentation requirements Clear, confident communication skills with patients, providers, payers, and internal partners Comfort balancing operational detail with strategic thinking in a growing environment High ownership, follow‑through, and accountability in everything you do Bachelor’s degree preferred (or equivalent experience). Advanced computer proficiency required (Microsoft Office, Excel, CareTend experience a plus). Willingness to travel up to 5% as needed. Benefits Purpose‑driven leadership work with real patient impact A patient‑first, clinician‑led culture Collaborative, supportive teammates who value high standards and empathy The opportunity to grow with an organization building something meaningful Salary BioMatrix Pay Range/Rate: $70,000 - $80,000 USD Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on click.appcast.io or View phone number on click.appcast.io. The employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Other Requirements Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful Expectations for All Employees All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a stacked-hands mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. General Information The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast-paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly, or coordinate appropriate assistance, to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. Equal Opportunity Employer LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr BioMatrix Infusion Pharmacy