Community Outreach Specialist

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. Responsible for supporting the mission of PacificSource, solicit enrollments into PacificSource’s PACE Program through the direct distribution channel. Identify and build referral relationships with community-based organizations that serve and influence the Medicare and Medicaid population. Essential Responsibilities: Develop and maintain relationships with existing members and key stakeholders in the community and generate referrals to help bring in new members to meet or exceed monthly enrollment targets. Participate in community outreach events and meetings to generate referrals. With the PACE leadership team develop and execute enrollment strategies for new target markets. Coordinate and collaborate closely with the PACE Intake Specialist in all aspects of PACE outreach for efficient, positive, and friendly enrollment process. Coordinate and collaborate with PACE site operations team members and PACE IDT as needed to cultivate and create visibility and a positive perspective of the PACE program in Lane County. Coordinate and participate in all aspects of the enrollment process as needed to ensure timely enrollment. Complete all data collection and mandated paperwork, adhering to all CMS and ODHS regulations and guidelines for PACE. Maintain up to date database information on all enrollment and outreach efforts. Foster referral relationships with local Adults & Persons with Disabilities leaders, Senior Centers and Community Based Care settings including: Assisted Living Facilities, Adult Foster Homes, Memory Care Units and Residential Care Facilities. Consistently meet all minimum activity and enrollment standards as outlined by management. Supporting Responsibilities: Work closely with prospective and current participants and members. Responsible for timely and accurate responses to needs and requests. Responsible for representing the entire staff in the marketplace through expertise, reliability and professionalism. Interact with all departments and employees at PacificSource in the course of business. Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Operate in compliance with CMS PACE and Medicare’s Marketing Guidelines. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 2 years of health care customer service, enrollment, or sales experience required. Experience in health care sales or community engagement experience preferred. Education, Certificates, Licenses: Bachelor’s degree preferred. High school diploma or equivalent required. Licensed driver required. Current Department of Insurance Health and Life licenses preferred. Knowledge: Ability to gain a thorough understanding of PacificSource products, internal procedures, and the competitive environment. Knowledge of Medicare regulations. Familiarity with available Medicare and Medicaid healthcare plans. Competencies: Assignment Management Becoming a Business Advisor Building Trusting Relationships Devising Sales Approaches and Solutions Marshaling Resources Sales Disposition Sustaining Customer Satisfaction Environment: Work independently outside of a general office setting. Local travel is required approximately 80% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $50,830.78 - $81,329.23 Our Values We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times. #J-18808-Ljbffr