Office Manager/Customer Service Manager

Job Description

Construction Office & Business Manager

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Nashville, TN | Full-Time | On-Site | Salary: $60,000+ depending on experience

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If you love people and you love wood, you might be the perfect candidate.

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We're looking for an experienced, hands-on Office & Business Manager to help lead our team and keep our growing business running smoothly.

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We're not your typical office. We're a lumberyard and showroom filled with beautiful wood, talented people, and loyal customers. We're casual, hardworking, creative, and passionate about what we do.

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We're looking for someone who thrives in that kind of environment. Someone who enjoys working with people, knows how to keep a busy office organized, and isn't afraid to get their hands dirty.

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Experience in construction, lumber, building materials, woodworking, millwork, or a closely related industry is required.

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Our passion is beautiful wood, and our mission is simple: to be Nashville's best lumber store.

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Just as important as the products we sell is the culture we've built. We believe in treating people well, doing what's right, communicating clearly, adapting to challenges, and sharing our knowledge.

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About the Role

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This is much more than a traditional office management position. You'll work closely with our founder and CEO to help manage the day-to-day business, support our employees, oversee administrative and financial processes, and contribute to our continued growth.

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We're a small business, which means everyone wears multiple hats. One moment you might be coordinating a large custom order, the next helping a customer, reviewing financial reports, or organizing an employee event.

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You'll need to be equally comfortable working with contractors, craftspeople, customers, and designers—as well as spreadsheets.

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What You'll Be Doing

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Leading People & Building Culture

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• Lead daily team huddles and help set a positive, productive tone.
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• Support employee management, performance reviews, and team communication.
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• Oversee employee onboarding, training materials, and HR administration.
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• Help foster a workplace where employees feel supported, respected, and accountable.
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• Plan and coordinate employee events.
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Keeping the Business Running Smoothly

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• Coordinate with our CEO and lumber store team to manage schedules, deliveries, and customer expectations.
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• Help manage large orders, including timelines, contracts, and communication.
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• Develop and maintain standard operating procedures (SOPs).
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• Identify opportunities to improve efficiency, organization, and profitability.
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• Maintain an organized showroom, office, and business records.
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Managing the Business Side

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• Oversee accounts receivable and customer collections.
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• Work closely with our bookkeeper on accounts payable, accounts receivable, and financial records.
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• Maintain accurate inventory and product information in QuickBooks.
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• Prepare and review financial and departmental profitability reports.
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• Reconcile receipts, manage cash deposits, and help track expenses.
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• Work with the CEO to evaluate business improvements and major purchases.
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Supporting Customers & Growth

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• Communicate with customers about quotes, payments, contracts, and timelines.
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• Assist with inside sales and customer service as needed.
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• Coordinate with vendors and suppliers.
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• Help coordinate and oversee marketing efforts.
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• Help organize trade shows, customer events, and promotional activities.
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• Support website updates and showroom presentation.
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Who We're Looking For

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We're looking for a capable, organized, friendly person who knows how to get things done.

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Required Qualifications

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• Professional experience in construction, lumber, building materials, woodworking, millwork, cabinetry, flooring, or a closely related trade.
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• Experience managing people, business administration, or complex office responsibilities.
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• Strong organizational, communication, and problem-solving skills.
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• Experience with financial administration, including invoicing, accounts receivable, and expense tracking.
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• Comfortable using QuickBooks or willing to learn it.
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• Ability to manage multiple priorities in a fast-moving environment.
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• A hands-on attitude and willingness to jump in wherever needed.
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Bonus Points If You:

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• Have helped manage a small construction, lumber, or manufacturing business.
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• Have experience with inventory management, order coordination, or contractor relationships.
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• Have helped develop systems and processes for a growing company.
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• Understand the difference between red oak and white oak. (And if you don't, you're excited to learn!)
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The Kind of Person Who Thrives Here

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You genuinely like people. You're approachable, upbeat, and a natural problem-solver. You take ownership of your responsibilities, communicate openly, and enjoy helping a team succeed.

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You can manage a complicated spreadsheet in the morning, navigate a challenging customer conversation at lunch, and coordinate a delivery with the lumberyard team that afternoon.

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If you're more comfortable in work boots than dress shoes, and don't mind a little sawdust on them, you'll fit right in.

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Most importantly, you're looking for a place where you can make a real difference.

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Schedule

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Full-time, salaried position based in Nashville, TN.

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Our business operates Monday–Friday, 7:30 a.m.–4:30 p.m., and Saturday, 8 a.m.–5 p.m. This position will typically work Monday–Friday, with occasional Saturdays as needed.

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Interested?

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If you have experience in the building trades, love working with people, and want to be part of a unique Nashville business, we'd love to hear from you.

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Please submit your résumé and a brief note about your experience in construction, lumber, woodworking, or a related industry.

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5 Core Values:

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Good Southern Hospitality- We are warm and welcoming and friendly to all. 

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Good Samaritans (We do what’s right when nobody else is there to do it or see it.)

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Good Communicators (overcommunicate)

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Good at Adapting (to customer’s needs & market needs)

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Good Teachers about wood (we should be the experts)

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