Business Development Team - Supervisor

Customer Solutions Supervisor

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customer's products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

The Customer Solutions Supervisor serves as the primary point of contact for existing customers, providing solutions to inquiries, service issues, and business needs. This role collaborates with internal departments to resolve customer concerns, support product and service adoption, and ensure a positive customer experience. The supervisor is responsible for identifying existing customer requirements, recommending appropriate solutions, and maintaining strong customer relationships.

$78,000 - $85,000 yearly salary range. (Subject to Compensation Study Upon Candidate Selection)

Serve as the primary commercial point of contact for existing non-captive OEMs, conducting regular check-ins and business reviews.

Analyze existing customer usage data to identify up-sell, cross-sell, and early renewal opportunities.

Identify customer pain points and coordinate with internal tech support, product, or account teams to deliver robust solutions.

Proactively negotiate contracts and mitigate churn risks.

Provide comprehensive follow-up and prepare variance analysis studies to assess the outcome of the planned versus actual.

Work with team to create, review, and question cost and pricing models for new and current business.

Collaborate with and provide support to Operations and Finance departments on day-to-day tasks as well as special projects.

Support Business Development Manager in meeting sales targets by actively engaging in client meetings, negotiations (customers/vendors), and constructing proposals.

Identify opportunities to improve existing non-captive customer satisfaction and operational efficiency.

Escalate complex issues to appropriate teams and follow through to resolution.

Communicate updates, solutions, and recommendations to customers.

Prepare reports and documentation related to customer activities and service performance.

Other duties as assigned

Medical Insurance

Vision Insurance

Dental Insurance

Health Care & Dependent Care Flexible Spending Accounts (FSA)

Basic Life and AD&D as well as Short-Term & Long-Term Disability

Paid Vacation, 14 Holidays, and Sick leave

Hospital and Critical Illness Insurance

Wellness Program and Gym Reimbursement*

401(k) with Generous Matching

Referral Bonuses*

Auto Allowance*

Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*

Discretionary Bonuses*

Tuition Reimbursement*

All benefits pursuant to Company policy

Excellent written and verbal communication skill

ADVANCED PC skills - Word, Excel, Powerpoint, Outlook

Excellent interpersonal and customer service skills

Strong organization, prioritization, and analytical skills, with keen attention to detail

Must be able to work independently and at the direction of Manager and/or HOT, HOD

Bachelors Required

5 - 8 years of direct experience in Sales and Marketing and/or 3PL and 4PL

Ability to sit in front of a desk and/or in front of the computer for long periods

Must operate desktop, computers, laptop, printer, scanners, shredders, etc.

Constant use of hand/grasping product, writing, and typing

Sit for 5+ hours per day

Stand, walk, bend, stoop, reach over shoulder, kneel, push, pull 1-3 hours per day

Typical office environment with low-level noise exposure

This position is located in the Irvine, CA office