Help Desk Specialist

Job Description

Job Description

Technical Support Specialist

Location: Glen Allen Office
Work Arrangement: This will be a fully in-office position at our Glen Allen office.

Summary

This position is responsible for maintaining and monitoring end-user workstation functionality, including software installation, end-user support, and training tasks to ensure end-user workstations and network performance meet company and user requirements.

Duties and Responsibilities

• Monitor, respond to and update/close work orders, calls and tickets assigned to the help desk.
• Provide support to staff on all company-supported applications.
• Troubleshoot computer problems, determine source, and advise on appropriate action.
• Administer end-user workstations and supports end-user activities.
• Investigate user problems, identify the source, determines possible solutions, test and implement solutions.
• Install, configure and maintain personal computers, networks, workstations, file servers, network cabling, VOIP telephone system and other related equipment, devices and systems.
• Add/upgrade and configure disk drives, printers and related equipment.
• Perform and/or oversee software and application installation and upgrades.
• Maintain site licenses for department/organization.
• Plan and implement network security, including managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
• Develop and conduct various training and instruction for system users on operating systems and other applications.
• Assists with setting up new offices and office moves as needed.
• Assist users in maximizing use of networks and systems.
• Other related duties as assigned.

Qualifications

High school diploma or GED and at least 3 years of Help Desk experience in a similar environment, or equivalent combination of education and experience. The Technical Support Specialist is capable of working independently but may require assistance as new, unusual or unique situations arise. Additional skill development and guidance from a supervisor may be required in unfamiliar circumstances. Microsoft certifications are preferred.

Why Choose Us?

• Competitive Compensation: Base salary commensurate with experience.
• Paid Time Off: 17 PTO days annually, 9 company holidays, and 2 floating holidays.
• Work-Life Balance: Enjoy a casual dress code and a flexible work environment.
• Career Development: Access to professional growth opportunities and tuition assistance.
• Retirement Savings: Company 401(k) match to support your financial future.

If you are a detail-oriented professional who thrives in a fast-paced environment, we encourage you to apply. Please send your cover letter and resume to our Human Resources department.

Equal Opportunity Employer – We encourage qualified veterans and minorities to apply.

#hc263223