Client Service Supervisor

Overview Client Service Supervisor We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under the direction of the Hospital Manager/Administrator, the Client Service Supervisor performs a wide range of administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that support effective business operations. Applicants should be reliable self-starters with supervisory experience and a strong commitment to high-quality customer service. Responsibilities Responsible for the day-to-day client service areas of the front office and internal departmental relations, including interviewing, training, coaching, developing, mentoring, and disciplinary actions as appropriate. Direct on-the-job training to develop employee skill sets and communicate performance requirements aligned with client service standards. Assist Hospital Manager with day-to-day operations. Resolve informal client complaints and report on these issues to the hospital manager. Ensure efficient day-to-day running of the front office, including enforcement of policies, procedures, and protocols. Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and client service needs to the hospital manager. Make departmental decisions using sound judgment in the best interest of the hospital and clients. Coach employees and direct reports; assist in developing and delivering employee evaluations for the front desk with the hospital manager. Assist in the development, implementation, and maintenance of reporting tools and queries needed to manage the business. Communicate financial information to clients and doctors; act as a liaison between the front office and other department supervisors. Qualifications Excellent knowledge of client service and communication center operations. Strong organizational, interpersonal, and supervisory skills. Intermediate to expert computer skills; excellent oral and written communication. Self-starter and team player with a strong client service background. Ability to lift up to 40 pounds. Minimum of 2 years of supervisory experience required. 2 years of experience in the veterinary field preferred. Flexible schedule to cover days, overnights, weekends, and holidays based on business needs. Benefits Access to resources of a large veterinary community; leadership opportunities; career development programs. Opportunities to support Shelter partnerships and VCA Charities; tuition support and sponsorships. Free wellness subscriptions (Head Space); referral bonuses; competitive wages. Medical, dental, and vision insurance; life, long- and short-term disability insurance. Paid parental leave, paid vacation, and sick time; 401(k). Other benefits as available. If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). Equal Opportunity We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr